At a Glance
- Tasks: Keep our hotel sparkling clean and support the Head Housekeeper.
- Company: Join NYX Hotels, a vibrant part of Leonardo Hotels UK&I, known for laidback luxury.
- Benefits: Enjoy flexible hours, special hotel rates, meals on duty, and fun team celebrations.
- Other info: Exciting expansion plans mean great opportunities for growth in your hospitality career.
- Why this job: Be part of a dynamic team, gain valuable skills, and enjoy clear paths for progression.
- Qualifications: Bring your positive energy and a willingness to learn; no prior experience needed!
NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.Main TasksOffer exceptional guest care at all timesClean and service guest bedrooms and bathrooms in line with company standards, ensuring rooms are clean, comfortable, safe and secure for our guestsWork in a timely and efficient manner to complete assigned tasks in line with productivity guidelinesRespond to and complete guest requests in a polite and professional mannerMaintain a clean and tidy working environment for the department, including storerooms, trolleys and corridorsAssist with cleanliness of other areas of the hotel as requiredSupport with cost control and environmental initiatives in the department, including linen rejects, control of consumables and utility consumptionOperate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to managementMaintain awareness of utility consumption ensuring all equipment, lights, etc. are turned off when not in useUtilise all relevant systems correctly to complete tasks in a timely mannerAdhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to COSHH and Manual HandlingComplete any other reasonable request made by a member of the management team or a supervisorPerson SpecificationGenuine passion for delivering memorable moments to guestsPositive approach to changing service environments and prioritiesPro-active with a hands-on approach to delivering consistent resultsEmbrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiativeFriendly team player with the ability to work effectively and efficiently with othersA confident communicator willing to make suggestions for improvements, and open to feedback from colleaguesEngaged with hotel initiatives to support the local communityMeasurable Performance IndicatorsDemonstrating the Company vision, mission and values when interacting with colleagues and guestsCustomer reviewsAchieving agreed KPIsFulfilment of the job skills checklistCustomer satisfaction scores e.g. Booking.comRegular review meetings with line managerAvailable Ongoing LearningGROWonline BELONG induction and development coursesAcademy Technical skills trainingTeam Coach‘Come Join Us’ Guest Care trainingOpportunity to apply for internal development programmes, such as:Junior Chef Development programmeGraduate programmeLevel 2 Apprenticeships in HospitalityNOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.Some of the perks our Room Attendant could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Room Attendant?At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! #J-18808-Ljbffr
Room Attendant employer: NYX Hotel Edinburgh
At NYX Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our City Lovers thrive. With flexible working conditions, comprehensive training, and clear paths for progression, we ensure that every Room Attendant feels valued and supported. Enjoy unique perks like special hotel rates across Europe, company-wide recognition schemes, and regular celebrations that foster a sense of community and belonging.
Contact Details:
NYX Hotel Edinburgh Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Familiarise yourself with the NYX Hotels brand and its unique vibe. Understanding their laidback luxury approach will help you align your attitude and energy with what they value in their team members.
✨Tip Number 2
Showcase your teamwork skills during any interactions. As a Room Attendant, you'll be part of a vibrant team, so demonstrating your ability to work well with others can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your flexibility and willingness to take on various tasks. Highlighting your readiness for overtime and different responsibilities will show that you're committed to supporting the hotel’s operations.
✨Tip Number 4
Express your enthusiasm for ongoing training and development. NYX Hotels values progression, so mentioning your eagerness to learn and grow within the company can make a positive impression.
We think you need these skills to ace Room Attendant
Attention to Detail
Time Management
Teamwork
Communication Skills
Customer Service Orientation
Cleaning and Sanitation Knowledge
Problem-Solving Skills
Adaptability
Physical Stamina
Organisational Skills
Basic Maintenance Awareness
Positive Attitude
Ability to Follow Instructions
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Room Attendant position. Understand the key responsibilities and the qualities that NYX Hotels is looking for in a candidate.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the Room Attendant role. Emphasise any previous cleaning or hospitality experience, as well as your ability to work as part of a team.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at NYX Hotels and how you can contribute to their mission of providing laidback luxury.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Room Attendant.
How to prepare for a job interview at NYX Hotel Edinburgh
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. NYX Hotels values positive energy, so let your passion for hospitality shine through during the interview.
✨Highlight Teamwork Skills
As a Room Attendant, you'll be part of a vibrant team. Be prepared to discuss your previous experiences working in teams and how you contribute to a positive work environment.
✨Demonstrate Attention to Detail
Cleaning and maintaining rooms requires a keen eye for detail. Share examples from past roles where your attention to detail made a difference in the quality of your work.
✨Ask About Training Opportunities
NYX Hotels offers ongoing training and development. Show your interest in personal growth by asking about the training programmes available and how they can help you progress in your career.
