At a Glance
- Tasks: Deliver exceptional guest care and manage check-in/check-out processes.
- Company: Join the vibrant NYX Hotels team, part of Leonardo Hotels.
- Benefits: Enjoy special hotel rates, recognition schemes, and ongoing training.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Passion for hospitality and a positive, proactive attitude.
The predicted salary is between 20000 - 25000 € per year.
NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.
Main Tasks
- Offer exceptional guest care at all times
- Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests
- Answer the telephone in a professional manner and appropriately action enquiries
- Collaborate with colleagues in other departments to elevate the overall guest experience consistently
- As the first point of contact manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate
- Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests
- Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets
- Follow safety and security protocols to protect guests with particular adherence to Key Security
- Utilise all relevant systems correctly to complete tasks in a timely manner
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
- Complete any other reasonable request made by a member of the management team or a supervisor
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro-active with a hands-on approach to delivering consistent results
- Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
- Friendly team player with the ability to work effectively and efficiently with others
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
- Engaged with hotel initiatives to support the local community
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests
- Customer reviews
- Achieving agreed KPIs
- Fulfilment of the job skills checklist
- Customer satisfaction scores e.g. Booking.com
- Regular review meetings with line manager
Available Ongoing Learning
- GROWonline BELONG induction and development courses
- Academy Technical skills training
- Team Coach
- ‘Come Join Us’ Guest Care training
- Opportunity to apply for internal development programmes, such as:
- Junior Chef Development programme
- Graduate programme
- Level 2 Apprenticeships in Hospitality
NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.
Some of the perks our Reception could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Reception employer: NYX Hotel Edinburgh
At NYX Hotels, we pride ourselves on being an exceptional employer that values our City Lovers as much as our guests. With a vibrant work culture, ongoing training opportunities, and a commitment to employee wellbeing, we ensure that every team member feels empowered and supported in their career journey. Join us for a rewarding experience where you can grow within the Leonardo Hotels community while enjoying unique perks like special room rates and recognition schemes.
StudySmarter Expert Advice🤫
We think this is how you could land Reception
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with NYX Hotels' unique offerings and vibe. This way, when you chat with the team, you can show off your knowledge and passion for creating memorable guest experiences.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and complaints like a pro.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or through social media to connect with City Lovers already working at NYX. They can give you insider tips on the application process and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from the source. Don’t miss out on your chance to join the NYX family!
We think you need these skills to ace Reception
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your genuine passion for delivering memorable moments to guests shine through. We want to see that you’re excited about the opportunity to be part of our vibrant NYX team!
Tailor Your Application:Make sure to tailor your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've provided exceptional guest care or handled complaints in the past – we love a good story!
Be Professional Yet Friendly:Remember, as the first point of contact for our guests, your written communication should reflect a professional yet friendly tone. We’re looking for someone who can communicate confidently and warmly, so let that personality shine through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining the NYX family right from the start!
How to prepare for a job interview at NYX Hotel Edinburgh
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of NYX Hotels and what they stand for. Familiarise yourself with their mission of providing laidback luxury and exceptional guest care. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Receptionist, you'll be the first point of contact for guests, so it's crucial to demonstrate your communication skills. Prepare examples of how you've handled guest complaints or provided exceptional service in the past. This will highlight your ability to stay calm under pressure and your commitment to guest satisfaction.
✨Be Proactive and Positive
NYX Hotels values a positive approach to changing service environments. During the interview, share instances where you've taken the initiative to improve a situation or enhance guest experiences. This will show that you're adaptable and ready to contribute to the team's success.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the role. This not only shows your interest but also helps you gauge if NYX Hotels is the right fit for you.
