At a Glance
- Tasks: Deliver exceptional guest care and manage linen transport throughout the hotel.
- Company: Join the vibrant NYX Hotels team, part of Leonardo Hotels.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellness activities.
- Other info: Flexible hours with opportunities for training and career progression.
- Why this job: Be part of a community that values your growth and wellbeing.
- Qualifications: Passion for guest service and teamwork; open to feedback.
The predicted salary is between 22000 - 26000 € per year.
NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.
Main Tasks
- Offer exceptional guest care at all times
- Collect dirty linen from rooms and transport safely to appropriate areas, storing them for collection
- Transport clean linen to the required areas of the hotel
- Transport and store Housekeeping deliveries of consumables and equipment
- Support with linen stock counts and Housekeeping stock control
- Maintain a clean and tidy working environment for the department, including storerooms, linen chutes, trolleys and corridors
- Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
- Maintain awareness of utility consumption ensuring all equipment, lights, etc. are turned off when not in use
- Utilise all relevant systems correctly to complete tasks in a timely manner
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to COSHH and Manual Handling
- Complete any other reasonable request made by a member of the management team or a supervisor
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro-active with a hands-on approach to delivering consistent results
- Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
- Friendly team player with the ability to work effectively and efficiently with others
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
- Engaged with hotel initiatives to support the local community
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests
- Customer reviews
- Achieving agreed KPIs
- Fulfilment of the job skills checklist
- Customer satisfaction scores e.g. Booking.com
- Regular review meetings with line manager
Available Ongoing Learning
- GROWonline BELONG induction and development courses
- Academy Technical skills training
- Team Coach
- ‘Come Join Us’ Guest Care training
- Opportunity to apply for internal development programmes, such as: Junior Chef Development programme, Graduate programme, Level 2 Apprenticeships in Hospitality
NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.
NOTE: this job includes early morning starts and weekend working times between 6am and 6pm (occupancy dependent)
NOTE: this job may include additional duties such as room cleaning (occupancy dependent)
Some of the perks our Linen Porter could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Linen Porter? At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Linen Porter employer: NYX Hotel Edinburgh
At NYX Hotels, we pride ourselves on being an excellent employer by fostering a vibrant and inclusive work culture where every team member is valued. As a Linen Porter, you'll enjoy unique benefits such as special rates on hotel rooms, ongoing training opportunities, and a commitment to employee wellbeing through initiatives like Thank You Week and a Wellbeing Calendar. Join our diverse team of City Lovers and embark on a rewarding career path in the heart of urban hospitality, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Linen Porter
✨Tip Number 1
Get to know the NYX Hotels vibe! Before you step into that interview, dive into our culture and values. Show us how your passion for guest care aligns with our laidback luxury approach.
✨Tip Number 2
Be ready to chat about your hands-on experience! We love a proactive team player, so think of examples where you've tackled challenges or improved service in previous roles.
✨Tip Number 3
Don’t just sit back and wait for the call! Follow up after your interview with a friendly message. It shows your enthusiasm and keeps you fresh in our minds.
✨Tip Number 4
Remember, we’re all about community! Share any local initiatives you’ve been involved in during your interview. It’ll show us you’re not just a great fit for the role, but also for our NYX family.
We think you need these skills to ace Linen Porter
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your genuine passion for delivering memorable moments to guests shine through. We want to see that you’re excited about the role and ready to embrace the NYX Hotels vibe!
Tailor Your Application:Make sure to tailor your application to highlight how your skills and experiences align with the Linen Porter role. Mention any relevant experience in housekeeping or customer service to show us you’re the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure to express your thoughts clearly without unnecessary fluff. This will help us see your strengths right away!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the NYX team!
How to prepare for a job interview at NYX Hotel Edinburgh
✨Know Your Role
Before the interview, make sure you understand what a Linen Porter does at NYX Hotels. Familiarise yourself with the tasks mentioned in the job description, like handling linen and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Your Guest Care Passion
NYX Hotels values exceptional guest care, so be ready to share examples of how you've gone above and beyond for customers in the past. Think of specific situations where your actions made a positive impact on someone's experience.
✨Embrace Team Spirit
As a Linen Porter, you'll be part of a team. Highlight your ability to work well with others and share any experiences where teamwork led to success. Mention how you can contribute to the friendly atmosphere at NYX Hotels.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the company culture. This shows your enthusiasm and helps you determine if NYX Hotels is the right fit for you. Consider asking about training opportunities or how the team supports each other.
