Guest Relations Manager

NYX HOTEL EDINBURGH: THE PLACE TO BE – OPENING MAY 2025 NYX Hotels, part of the Leonardo Hotels (formerly Jurys Inn) brand, is arriving in Edinburgh! Our luxury lifestyle hotel is located right where it\’s all happening; in Edinburgh\’s city centre, blending the rich history with contemporary, upscale living. The newly-built hotel offers a stylish restaurant, chic bar, state of the art gym and 125 stunningly-curated bedrooms. We\’re all about giving laidback luxury: NYX is THE destination! Our NYX teams (we call them City Lovers) are a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. We have a great opportunity for a Guest Relations Manager to join the team. We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel. Experience we expect: Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both Background in branded hotels or restaurants is preferred – so you will understand how we work Excellent Customer service skills, standards driven, good organisational skills To be able to make decisions in a fast paced environment and to enjoy it To be great at up-selling – anticipating customer nee…