At a Glance
- Tasks: Supervise the F&B operation and create an energetic atmosphere for guests.
- Company: Join NYX Hotels, a vibrant luxury brand in Edinburgh's city centre, launching July 2025.
- Benefits: Enjoy special hotel rates, recognition schemes, meals on duty, and ongoing training.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration.
- Why this job: Be part of a dynamic team that values your individuality and offers clear career progression.
- Qualifications: A passion for hospitality and the ability to multitask in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.Main TasksOffer exceptional guest care at all timesProvide support to and supervise the team for an effective and efficient shiftSupport the Food & Beverage Manager and the management team in ensuring smooth operations within the Food & Beverage departmentProvide training to team members and actively foster their professional development to enhance departmental capabilities and employee engagementMaintain a visible presence within the outlet to promptly and effectively address customer requests and queries, utilising feedback from complaints to improve future serviceHandle guest complaints with warmth and efficiency, prioritizing guest satisfaction at all timesCollaborate with colleagues in all departments to elevate the overall guest experience consistentlyDemonstrate comprehensive understanding and consistent adherence to the company's SOPs within the department, along with a general knowledge of all standards across the establishmentEnsure the department is consistently prepared for business operationsPromote communication and collaboration across all departmentsOperate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to managementAdhere to Company policies, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulationsComplete any other reasonable request made by a member of the management teamPerson SpecificationGenuine passion for delivering memorable moments to guests and leading the team on shiftExcellent leadership skills with a friendly, hands-on approach and lead-by-example work styleConfident working within brand guidelines to deliver consistent resultsWilling to find creative solutions, and offer advice and recommendationsContinually strive to attain new skills, ensuring best practice and service deliveryPositive approach to handling multiple challenging priorities and assignmentsMeasurable Performance IndicatorsDemonstrating the Company vision, mission and values when interacting with colleagues and guestsFulfilment of the job skills checklistAchieving agreed KPIsCustomer satisfaction scores e.g. Booking.comRegular review meetings with line managerOngoing LearningGROWonline BELONG induction and development coursesAcademy Technical skills trainingMental Health First Aider trainingFire Marshal trainingManual Handling Trainer‘Come Join Us’ Guest Care trainingOpportunity to apply for internal development programmes, such as:o ‘Insights’ Development programmeo The People Programmeo Level 3 Apprenticeships in Team LeadingNOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.Some of the perks our Food & Beverage Supervisor could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Food & Beverage Supervisor?At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! #J-18808-Ljbffr
Food & Beverage Supervisor employer: NYX Hotel Edinburgh
At NYX Hotel Edinburgh, we pride ourselves on being an excellent employer that fosters a vibrant and collaborative work culture. As a Senior Sous Chef, you will not only have the opportunity to lead a passionate kitchen team but also benefit from career growth opportunities and exclusive perks such as special rates at Leonardo Hotels, making your culinary journey both rewarding and enjoyable.
Contact Details:
NYX Hotel Edinburgh Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Supervisor
✨Tip Number 1
Familiarise yourself with the NYX Hotels brand and its unique vibe. Understanding their approach to hospitality and the specific atmosphere they aim to create will help you align your interview responses with their values.
✨Tip Number 2
Showcase your knowledge of Edinburgh! As a Food & Beverage Supervisor, being able to recommend local hotspots and attractions will demonstrate your passion for the city and enhance the guest experience.
✨Tip Number 3
Prepare to discuss your previous experience in food and beverage management. Highlight specific examples where you successfully led a team or improved service quality, as this will show your capability to inspire and manage others.
✨Tip Number 4
Emphasise your ability to multitask and handle high-pressure situations. Share anecdotes that illustrate your problem-solving skills and how you maintain a positive atmosphere even during busy periods.
We think you need these skills to ace Food & Beverage Supervisor
Customer Service Skills
Team Leadership
Multitasking Ability
Food and Beverage Knowledge
Communication Skills
Problem-Solving Skills
Time Management
Attention to Detail
Sales Skills
Conflict Resolution
Creativity
Adaptability
Knowledge of Local Attractions
Training and Development Skills
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand what NYX Hotels is looking for in a Food & Beverage Supervisor. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV:Customise your CV to reflect relevant experience in food and beverage service, team supervision, and customer engagement. Use specific examples that demonstrate your ability to multitask and provide energetic guest service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and passion for hospitality. Mention why you want to work at NYX Hotels and how your values align with their mission of providing laidback luxury.
Showcase Local Knowledge:As a City Lover, emphasise your knowledge of Edinburgh. Include recommendations for local attractions or dining experiences that you could share with guests, demonstrating your enthusiasm for the city and its culture.
How to prepare for a job interview at NYX Hotel Edinburgh
✨Show Your Personality
As a Food & Beverage Supervisor, being vibrant and engaging is key. Make sure to let your personality shine during the interview. Share anecdotes that highlight your passion for hospitality and how you connect with guests.
✨Demonstrate Multitasking Skills
The role requires juggling multiple tasks, from serving drinks to managing orders. Be prepared to discuss specific examples of how you've successfully managed busy situations in the past, showcasing your ability to stay calm under pressure.
✨Know the Local Scene
Since you'll be sharing your knowledge of Edinburgh with guests, brush up on local hotspots, events, and attractions. Mentioning these during your interview will show your enthusiasm for the city and your readiness to enhance the guest experience.
✨Emphasise Team Leadership
As a supervisor, you'll need to inspire and lead your team. Prepare to talk about your leadership style and how you've motivated teams in previous roles. Highlight any training or mentoring experiences that demonstrate your commitment to team development.
