At a Glance
- Tasks: Deliver exceptional guest care and collaborate with a vibrant team.
- Company: Join the laidback luxury of NYX Hotels, part of Leonardo Hotels.
- Benefits: Enjoy special hotel rates, recognition schemes, and wellbeing initiatives.
- Other info: Ongoing training and clear paths for progression in a supportive environment.
- Why this job: Be part of a community that values your growth and unique contributions.
- Qualifications: Passion for hospitality and a positive, proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.
Main Tasks
- Offer exceptional guest care at all times
- Address guest concerns courteously and promptly to ensure their satisfaction
- Collaborate with colleagues in all departments to elevate the overall guest experience consistently
- Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management
- Demonstrate proficiency in the Leonardo Hotels product and familiarity with the organisation
- Engage in continuous learning and skill development to maintain service excellence
- Utilise all relevant systems correctly to complete tasks in a timely manner
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
- Complete any other reasonable request made by a member of the management team or a supervisor
Person Specification
- Genuine passion for delivering memorable moments to guests
- Positive approach to changing service environments and priorities
- Pro-active with a hands-on approach to delivering consistent results
- Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
- Friendly team player with the ability to work effectively and efficiently with others
- A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
- Engaged with hotel initiatives to support the local community
Some of the perks our Food & Beverage Assistant could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
- Talent referral scheme
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar
- Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
Food & Beverage Assistant employer: NYX Hotel Edinburgh
At NYX Hotels, we pride ourselves on being an exceptional employer that values our City Lovers as much as our guests. With a vibrant work culture that promotes continuous learning and personal growth, our Food & Beverage Assistants enjoy unique perks such as special hotel rates, a company-wide recognition scheme, and a commitment to wellbeing through various initiatives. Join us in creating memorable experiences while being part of a supportive community dedicated to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant
✨Tip Number 1
Get to know the NYX vibe! Before your interview, check out our website and social media. Familiarise yourself with our unique urban feel and the perks we offer. This will help you connect with the team and show that you're genuinely interested in being a part of our City Lovers family.
✨Tip Number 2
Practice your guest care skills! Think about how you would handle different guest scenarios and be ready to share your ideas during the interview. We love proactive team players who can think on their feet and deliver memorable moments for our guests.
✨Tip Number 3
Show off your teamwork spirit! Be prepared to discuss how you've collaborated with others in past roles. At NYX, we believe in elevating the guest experience together, so highlighting your ability to work well with colleagues will definitely impress us.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, ask about our training programmes or community initiatives. This shows that you're engaged and eager to grow within the Leonardo Hotels family. Plus, it’s a great way to see if we’re the right fit for you!
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your genuine passion for delivering memorable moments to guests shine through. We want to see that you’re excited about the role and ready to embrace the NYX Hotels vibe!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Food & Beverage Assistant role. We love seeing candidates who understand our mission and can contribute to our unique urban feel.
Be Yourself:Don’t be afraid to let your personality come through in your writing! We’re looking for friendly team players, so show us who you are and how you can fit into our vibrant NYX team.
Apply Through Our Website:For the best chance of joining our City Lovers, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to a brilliant future in hospitality!
How to prepare for a job interview at NYX Hotel Edinburgh
✨Know Your Guest Care Culture
Before your interview, dive into the guest care culture at NYX Hotels. Understand what makes their approach unique and be ready to share how you can contribute to creating memorable moments for guests. This shows genuine interest and aligns with their values.
✨Show Off Your Team Spirit
NYX Hotels values collaboration, so come prepared with examples of how you've worked effectively in a team. Highlight your ability to adapt to changing environments and how you’ve contributed to a positive team dynamic in past roles.
✨Be Proactive and Positive
Demonstrate your proactive nature by discussing times when you took initiative to solve problems or improve service. A positive attitude is key, so make sure to convey your enthusiasm for the role and the hospitality industry during the interview.
✨Engage with Continuous Learning
Express your commitment to ongoing learning and skill development. Mention any relevant training or courses you've completed, and be ready to discuss how you plan to grow within the company. This aligns perfectly with NYX's focus on progression and development.
