At a Glance
- Tasks: Welcome guests and enhance their experience with local recommendations.
- Company: Vibrant hotel known for exceptional guest service.
- Benefits: Hourly rate of £15.39, special rates on hotel stays, and a supportive team.
- Other info: Fast-paced environment with opportunities to grow and develop your career.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: Warm personality, organisational skills, and a passion for hospitality.
The predicted salary is between 32000 - 32000 £ per year.
As an Assistant Head Concierge, you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy and exciting new role! Reporting to the Guest Relations Manager, you'll play a key part in supporting the creation of a destination Concierge desk, helping to enhance the overall guest experience and ensure our guests feel fully supported throughout their stay. You'll be one of the first people to greet and welcome guests into our hotel, using your knowledge to provide guidance and local recommendations for a great stay in the city. As part of a vibrant team, you'll be delivering first-class service while helping to shape and develop the Concierge offering.
If you're our ideal Assistant Head Concierge, you will:
- Be yourself!
- Take all opportunities to exceed guests' expectations
- Support the development of a destination Concierge desk that promotes local experiences
- Have a genuine desire to support guests and colleagues in a fast-paced environment
- Be able to organise and prioritise multiple requests at any given time
- Always have a Plan B in your back pocket to ensure guests have an excellent stay in our city!
Assistant Head Concierge employer: NYX Holborn
As an Assistant Head Concierge at our hotel, you'll be part of a dynamic and supportive team that values your warm personality and dedication to guest satisfaction. We offer competitive pay, special rates on hotel stays, and opportunities for professional growth in a vibrant work environment that encourages creativity and excellence in service. Join us in creating memorable experiences for our guests while enjoying the benefits of working in a bustling city location.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Concierge
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with local attractions, restaurants, and events. This way, when you meet guests, you can offer them personalised recommendations that will make their stay unforgettable.
✨Tip Number 2
Practice your warm and friendly greeting! First impressions matter, so make sure you’re ready to welcome guests with a smile and a genuine enthusiasm. It sets the tone for their entire experience at the hotel.
✨Tip Number 3
Stay organised! With multiple requests coming in, it’s crucial to prioritise tasks effectively. Use tools or apps to keep track of guest needs and ensure nothing slips through the cracks.
✨Tip Number 4
Don’t forget to showcase your personality! Being yourself is key to connecting with guests. Share your own local tips and stories to create a memorable experience that goes beyond just providing information.
We think you need these skills to ace Assistant Head Concierge
Some tips for your application 🫡
Be Yourself:We want to see the real you! Let your warm and friendly personality shine through in your application. Share a bit about yourself and why you're excited about this role.
Show Your Passion for Guest Experience:Make sure to highlight any previous experience where you've gone above and beyond for guests. We love seeing examples of how you've made someone's day better!
Tailor Your Application:Take a moment to read through the job description and align your skills with what we're looking for. Mention specific qualities that make you a great fit for our vibrant team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NYX Holborn
✨Show Your Warmth
As an Assistant Head Concierge, your personality is key! Make sure to bring your warm and friendly vibe to the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a guest. This will showcase your ability to create a welcoming atmosphere.
✨Know the Local Scene
Familiarise yourself with local attractions, restaurants, and events before the interview. Be ready to share your favourite spots and recommendations. This not only shows your enthusiasm for the role but also demonstrates your commitment to enhancing the guest experience.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or requests in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to prioritise and stay organised in a fast-paced environment.
✨Have a Backup Plan Ready
Think of scenarios where things didn’t go as planned and how you handled them. Discussing your 'Plan B' strategies will show that you're proactive and can think on your feet, which is crucial for ensuring guests have an excellent stay.
