Student Engagement Administrator - NYU London

NYU is committed to being a welcoming campus community that reflects and enacts the values of global inclusion, diversity, belonging, equity and accessibility that informs academic excellence. We seek candidates who will not only enhance our commitment but whose experience, competencies, skills, and community engagement efforts contribute to diverse, equitable, inclusive learning and working environments for our students, staff, and faculty.

The Student Life Administrator is a full-time role reporting to the Student Engagement Coordinator. The position supports students across the full student lifecycle—from pre-arrival through departure—and contributes broadly to Student Life Services operations. The role supports student engagement and wellbeing through effective programming, clear communications (including a newsletter), and responsive front-line service. The Student Life Administrator assists in delivering a Cultural Activities programme that helps students engage with UK culture and meaningfully complements the academic curriculum. The role also supports student groups (e.g., student council) to build community and increase participation in student-led initiatives.

Responsibilities include front-desk student support; event and activity logistics (bookings, room reservations, purchasing/orders); responding to email and phone enquiries; maintaining student-facing communications; and problem-solving day-to-day issues. The role also helps students navigate access to healthcare and mental health resources and provides administrative support for student ID processes and related requests. The position serves as a resource for faculty, visitors, and partners by sharing information and signposting services.

Responsibilities are carried out mainly through office hours and activities across NYU London’s campus buildings including weekly meetings, check in and checkout duties, welcome activities and campus events. The postholder will be on call after hours, on a rotational basis shared with colleagues, and will respond to urgent issues that arise, supported by the senior members of the team and department. The position requires a positive service orientation while performing all duties.

All NYU London Student Life staff are expected to:

• Help build a culture that respects and embraces intercultural learning
• Maintain an awareness of the university's environmental policies and procedures that seek to minimise the impact of the university’s business on the environment
• Ensure the health and wellbeing of all community members, including themselves, as a priority

Working hours would typically be 10 AM to 6 PM over 5 days (including some nights and weekend work). The SEA is required to maintain flexible working hours and participate in the professional staff duty rotation by performing on‑call responsibilities, ensuring continuous support and coverage for all students.

35% Administrative and frontline student support within the Student Life team:

• Provide high-quality front-line service to students as part of the Student Life team, based in the Student Services office at the Academic Centre.
• Respond promptly and professionally to student enquiries in person, by email, and by phone, and refer students to appropriate campus resources as needed.
• Support the planning, delivery, and promotion of Student Life programming, including workshops, lunchtime sessions, and excursions in London and outside of London (including overnight travel).
• Assist student groups and clubs (e.g., First Year Student Council, London typewriter, Global Ambassadors, Intercultural Learning Fellows) by advising student leaders, coordinating logistics, and supporting student-led activities.
• Deliver core administrative operations for Student Life, including room bookings, event purchasing and catering coordination, and set-up/clear-down.
• Provide student-facing administrative support such as producing and distributing ID cards; ordering and distributing Oyster cards, tickets, and other materials; drafting standard student letters (e.g., bank and Schengen visa letters); placing orders; and stocking and staffing the student Food Pantry.
• Maintain accurate records and update relevant databases.
• Support key departmental activities across the student lifecycle, including orientation planning and delivery, and provide tours of the Academic Centre for visitors, external partners, and prospective students.
• Assist students in accessing health and wellness resources by providing guidance on local care pathways, supporting navigation of GeoBlue insurance, obtaining Guarantee of Payment (GOP) letters, and helping students schedule appointments.
• Accompany students to medical appointments when required and in line with established protocols.

Key Deliverables:

• Provide shared reception desk coverage during semesters, responding to enquiries and connecting students to appropriate services.
• Maintain accurate, up-to-date, policy-compliant records of student participation and relevant student data.
• Contribute to high levels of student satisfaction through timely, accurate information and consistently strong customer care (as evidenced by feedback and survey results).

25% Student Event Planning and Delivery:

• Provide administrative and logistical support for Cultural Programming and Volunteering in collaboration with student groups and external partners across London and the UK.
• Under the direction of Student Engagement leadership, plan, implement, and evaluate student programs with a focus on meeting Student Life curricular learning goals, serving as an on-site lead and chaperone when required.
• Manage end-to-end event operations, including supplier coordination and rate negotiation according to supervisor instructions; registrations, sign-ups, and attendance tracking; maintaining participant databases; producing and updating promotional copy and materials; tracking and reconciling event expenses; and collecting and summarising post-event feedback for continuous improvement.
• Enhance programming quality by offering appropriate on-site cultural context (e.g., historical or artistic significance) and facilitating inclusive reflection.
• Create space for discussion and learning by recognising that students’ identities and backgrounds may shape how they experience activities.

20% Specific focus area(s) Student Leadership and Community Engagement Growth Areas:

• Lead the development and delivery of one to three Student Life focus area (assigned by leadership) to strengthen and expand student provision. Possible focus areas include:

• Volunteering programme development and delivery (partner management; semester opportunities; one-off and ongoing events).
• Identity-based student groups (e.g., first-gen, LGBTQ+, BIPOC): build inclusive spaces and activities; increase engagement and participation.
• Coordination of activities and opportunities with local universities; drive student involvement.
• Sport, fitness, and wellbeing programme development (external provider coordination; semester opportunities; participation growth).

5. Clubs and organisations structure, support, and implementation.

Key Deliverables:

• Co-design and facilitate an agreed number of activities annually within the assigned focus area(s), supported by promotion, delivery, and evaluation.

10% Student Groups and Student Leadership Roles:

• Partner with key student groups on campus (e.g., Freshman Student Council, Global Ambassadors) to strengthen community, campus spirit, and participation in student-led programming across NYU London.
• Provide guidance to student leaders, support event coordination, and help remove barriers to engagement.
• Build and maintain relationships with student groups and organisations across London (e.g., local university student unions) to expand opportunities for NYU London students to interact meaningfully with local university communities.
• Coordinate communications, promote opportunities, and administer any required memberships or participation processes with external providers.

10% Other Duties as Assigned:

• This position serves as a critical team member in the Student Life department as a whole. As such, a general attitude of a team approach to the work is critical.
• Duties not described above may be assigned to meet business need.
• Provide support to other teams within the Student Life department during high performance and peak periods of the semester, such as orientations, student arrivals, key events, or student departures.
• Complete other duties as assigned by the Student Life Managers, Associate Dean of Students, or Deputy Site Director.
• Work non-traditional hours, including evenings, weekends, and bank holidays, as required.
• Be available and on-call to provide support during urgent situations or emergencies, ensuring the safety and well-being of residents and staff.
• Participate in a rotational on-call duty phone schedule to provide timely support to NYU London students outside of standard working hours.
• Respond in person or by phone as appropriate to urgent matters, including medical and mental health concerns, student misconduct or policy violations, facilities issues, and other significant incidents.
• Support the wider community response to large-scale concerns affecting students, in coordination with colleagues across Student Services and Site Leadership.
• Follow established protocols for triage, documentation, and escalation.
• Consult departmental leaders as needed to assess risk, take urgent actions, and ensure ongoing student outreach and follow-up through resolution.

Qualifications:

Required Education: Educated to degree level or equivalent qualification/experience.

Required Experience: Minimum of one years’ experience (or equivalent) of working in a student or customer facing role, ideally in an educational environment. A demonstrated commitment to promoting a diverse and welcoming environment, as evidenced by prior successful and innovative measures.

Required Knowledge, Skills, and Abilities:

• Strong organisational skills: Ability to prioritise tasks, manage multiple projects simultaneously.
• Punctual, responsible, self-motivated and flexible.
• Excellent interpersonal and communication skills: Ability to communicate clearly and effectively with a diverse range of people, including students, staff, and external partners. Demonstrable commitment to delivering an excellent service; a positive attitude to staff development and training.
• Strong IT skills: Familiarity with CMS or similar platforms, and strong general IT skills.
• Problem-solving: Ability to assess situations, identify problems, and develop effective solutions in a timely manner.
• Dedicated and hardworking: some responsibilities will require flexibility, and to work at night or at weekends.
• Cultural inclusivity: Strong understanding of the challenges faced by young adults at university and those living abroad, with a commitment to fostering an inclusive and supportive environment.

Preferred Experience, Skills and Abilities:

• Knowledge of London: Familiarity with the local area and the resources available to support students in various situations, including local emergency support services.
• Personal experience of studying or living abroad: Insight into the unique challenges and opportunities of living in a foreign country, providing cultural and logistical context and empathetic support to international students.
• Familiarity with the American higher education system: Understanding of the academic and residential life expectations within the context of a U.S.-based institution.
• On call: Experience of being on call outside of working hours, and/or being responsible for handling difficult or urgent calls from customers and resolving them professionally and expediently (with support wherever needed).

Additional Information:

Candidates must have the unrestricted right to work and live in the UK prior to appointment. Further benefits include: 28 days annual leave pro rata, USS pension scheme and private medical insurance (optional). Candidates should advise of any reasonable adjustments needed to participate in the application and interview processes. NYU London is an equal opportunity employer committed to equity, diversity, and social inclusion. We strongly encourage applications from under-represented individuals in the profession, across colour, creed, race, ethnic and national origin, physical ability, and gender and sexual identity. NYU London affirms the value of differing perspectives on the world as we strive to build the strongest possible university with the widest reach. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity