The successful candidate will be a key member of the Customer Service Team. The SalesAdministrator & Customer Service will be in control of the sales and order cycles, assist inplanning priorities, coordinate and interact with many different internal and external customers.Coordinates with other departments in handling, enquires orders and providing excellentcustomer service.,
- Work with customers and sales team.
- Manage inflow of enquires from internal and external customers.
- Work with the sales team to review, return offers.
- Support and handle internal and external customer queries.
- Proactively follow up enquiries.
- Assist with Customer Services which includes order progress status updates
- Provide logistics assistance to customers.
- Accurately manage the CRM & ERP system
- Contract review and order processing.
- Document control.
- Adhere and act professionally with company policies and procedures to exceed customer expectations.
- Adhere to company Health & Safety regulation as outlined in the Employees Handbook.
- To undertake additional training and other relevant duties as required.
- Excellent communication skills, both on the telephone and face to face.
- Must have experience of working with customers - business to business.
- Good numeracy and literacy skills., Strong eye for detail with exceptional accuracy.
- Highly organised and proficient in general administration duties.
- Ability to build effective relationships, both internal and external.
- Ability to problem solve, work independently, and identify key priorities.
- Experience of ERP/CRM systems and Microsoft Office required
- Strong Microsoft Excel Skills
Nylacast Engineered Products are a worldwide leader in the design, manufacture, and supply of engineering polymer solutions, with a global brand presence and 6 worldwide locations., Nylacast Engineered Products Ltd. welcomes the talent of people from diverse backgroundsto provide expertise dedication and imagination to propel us to a prosperous future. We believethat all employees have a right to be treated with dignity and as such will not tolerate any formof harassment.Nylacast operates a non-smoking policy.
Hours | 08:30 to 17:00, Monday to Friday with a daily 1-hour lunch break
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Sales Administrator & Customer Service in Leicester employer: Nylacast Limited Company
Nylacast Engineered Products is an exceptional employer that values its employees by fostering a collaborative and supportive work culture. With a focus on professional growth, the company offers comprehensive training and development opportunities, ensuring that team members can thrive in their roles. Located in a vibrant area, Nylacast provides a dynamic environment where employees can engage with diverse customers and contribute to meaningful projects, all while enjoying a healthy work-life balance.
