Marketing and Communications Officer in Glasgow

NYCOS is looking to appoint a creative and energetic individual to the role of Marketing and Communications Officer. You will make a vital contribution to the marketing and communications functions of NYCOS, working on a diverse range of activities including our National Choirs, Regional Choirs and Creative Learning programmes. 2026 marks NYCOS’s 30th anniversary, and we are looking for someone who will help us celebrate this significant milestone and communicate our achievements and impact to the public throughout this special year.

RESPONSIBILITIES

• Marketing
  • Coordinate the delivery and execution of marketing campaigns and promotion across all NYCOS activity, including memberships, concerts and events and Creative Learning.
  • Plan and deliver marketing campaigns, including NYCOS’s 30th anniversary celebrations throughout 2026.
  • Contribute to and coordinate the development of the Marketing Plan, ensuring all output is consistent with the organisational strategy.
  • Initiate and create marketing materials, including adverts, website content, social media graphics, images and email footers, using various software including Adobe Creative Suite and Canva.
  • Manage photography and film content by coordinating and booking photographers, creating detailed photo briefs, and overseeing the editing, branding and subtitling of company video content.
  • Maintain all NYCOS publication designs, editing and reformatting for new editions using InDesign.
  • Lead on the delivery of job packs and recruitment materials.
  • Coordinate external suppliers including printers for marketing materials.
  • Develop, edit and update website pages using WordPress; basic HTML and CSS knowledge is an advantage, working alongside a web designer for more complex updates.
  • Create and manage online forms for choir memberships, applications and other activities, working with the website’s form builder plugin (Gravity Forms).
• Communications
  • Manage the organisation’s primary social media channels (Facebook, Instagram, LinkedIn) and plan, create and post appropriate content and social media responses.
  • Promote NYCOS activities to a wide range of media, working with an external PR agency on specific campaign briefs.
  • Maintain comprehensive media archive and track press coverage across all NYCOS activities.
  • Coordinate information for and create/send newsletters via Mailchimp, with access to charity CRM for contact data integration.
  • Copywrite and manage the design and production of concert and performance programmes.
  • Work collaboratively with festival programming teams (Edinburgh Festival Fringe, Edinburgh International Festival, etc.) on promotional activities.
• General
  • Work within agreed budget limits and track expenditure accurately, in agreement with the General Manager.
  • Work with the wider team to monitor and evaluate all activity, producing reports as required.
  • Assist with data maintenance, extraction and analysis, and ensure that NYCOS follows best practice in protecting audience data and complies with GDPR and other relevant legislation.
  • Attend regular team meetings.
  • Attend concerts and events as required.
  • Work closely with Alumni & Development colleagues on fundraising and engagement campaigns.
  • This role description outlines the key responsibilities; however, as part of a small, dynamic team, the post-holder may be asked to contribute to other projects and activities that support NYCOS’s mission and objectives.

PERSONAL SPECIFICATION

• Experience
  • Experience of working in a cultural organisation and/or a marketing, media or digital agency and/or in a customer service role.
  • Good creative communication skills, with the ability to identify and develop a narrative in words and images that tells the story of what NYCOS does.
  • Confidence in learning technical aspects of marketing and using software programs, apps and platforms (e.g. social media, design software, content management and CRM/ticketing systems).
  • Excellent proof-reading skills and exceptional attention to detail.
  • Excellent IT skills with a high degree of proficiency with most common packages (Microsoft Office, databases, WordPress).
  • Commitment to being a participative member of a team, diplomacy and discretion, and supporting colleagues.
  • Exceptional writing and communication skills, with an ability to convey detailed information in a concise and compelling way.
  • Exceptional attention to detail and organisational skills.
  • Ability to prioritise and meet regular deadlines whilst working under pressure.
  • Interest in choral music and knowledge of the national and international choral or classical music sector.
• Desirable
  • Experience with Search Engine Optimisation and digital advertising campaigns (Google Ads, Facebook Ads etc.).
  • Familiarity with page layout and design programmes like InDesign and Canva.
• Competencies
  • An analytical and thoughtful approach to your own and the team’s work; able to assess outcomes, research ideas and innovate with solutions.
  • Excellent interpersonal and communication skills, with the ability to engage a wide range of people.
  • High attention to detail.
  • Appreciation of and support for the aims, values and ethos of NYCOS.
  • Exceptional influencing, negotiation and diplomacy skills.
  • Ability to think and operate strategically and provide flexible solutions.
  • Ability to deliver to demanding deadlines and with a hands-on approach.
  • Ability to self-motivate, work as part of a small team and support colleagues, even under pressure.

WORKING HOURS: Full-time (35 hours per week). Working hours are flexible, between 8.30am to 6.30pm, Monday to Friday, with one hour per day for lunch. This role will involve some evening and weekend work as required (NYCOS operates a Time Off in Lieu Policy).

LOCATION: Glasgow and occasional travel around Scotland. Flexible with potential for distance and home working.

APPLICATION INFORMATION: NYCOS is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage or civil partnership. You will be required to complete and submit the following: Covering letter, letting us know why you would like to work with us in this role and the skills and experience you would bring to the position, 2 pages maximum, 11pt minimum font size. In order to ensure the shortlisting process is anonymous and fair, please do not include your name or photograph on your CV or covering letter. Instead, please include personal details in the Equal Opportunities monitoring form. If you would like to discuss this role further or discuss access requirements before you make an application, please contact Kenneth Boyd, Chief Executive Officer via kenneth.boyd@nycos.co.uk.