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- Tasks: Join our team as an IT Support Technician, tackling installation and migration projects.
- Company: We're a dynamic Business IT Support company based in Carlisle, serving commercial clients.
- Benefits: Enjoy a competitive salary, hands-on experience, and opportunities for skill development.
- Why this job: Be part of a supportive culture where your problem-solving skills make a real impact.
- Qualifications: Experience in 3rd line support is essential; strong troubleshooting and networking knowledge required.
- Other info: A full clean driving license is needed for travel across Cumbria.
The predicted salary is between 21500 - 25500 £ per year.
This is an exciting opportunity to join a Business IT Support company based in Carlisle. You will be covering the Cumbria area, in a reactive role predominantly on-site for well-established commercial clients.
Responsibilities:
- Working on installation and migration projects
- Hands on knowledge of server hardware
- Configuration tasks and operating backup systems
- Microsoft Server Operating systems
- Server Hardware Maintenance
- Microsoft 365
- VOIP / Hosted Telephony
- Unifi Wireless equipment
- Network cabling
- VPN Networking
- Network security
- Willingness to learn and develop new skills
- Occasional office-based duties such as solving IT queries and issues via remote and 1st line support
Skills and Experience:
- Experience having worked in a 3rd line support role is essential
- Problem solver with strong troubleshooting skills
- Good knowledge of IP networking
- Excellent hardware, software and network knowledge is required
- You must have a full clean driving license and be prepared to travel across the Cumbria area
IT Support Technician employer: NXT Recruitment
Contact Detail:
NXT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Server Operating systems and VOIP. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work in similar roles. Attend local tech meetups or online forums to build connections that could lead to referrals or insider information about the company.
✨Tip Number 3
Prepare for potential technical interviews by brushing up on your troubleshooting skills. You might be asked to solve real-world problems on the spot, so practice common scenarios you might encounter in a 3rd line support role.
✨Tip Number 4
Show your willingness to learn and adapt by researching the latest trends in IT support and networking. Mention any recent courses or self-study you've undertaken in your conversations with us, as this demonstrates your commitment to professional growth.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 3rd line roles. Emphasise your troubleshooting skills and any specific technologies mentioned in the job description, such as Microsoft Server Operating systems and VOIP.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your willingness to learn. Mention specific projects or experiences that demonstrate your hands-on knowledge of server hardware and network security.
Highlight Relevant Skills: In your application, clearly list your technical skills related to the role, such as experience with Microsoft 365, network cabling, and VPN networking. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at NXT Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with server hardware, Microsoft Server Operating systems, and network security. Highlight specific projects you've worked on that demonstrate your troubleshooting skills and knowledge of IP networking.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to describe past experiences where you successfully resolved IT issues. This will help illustrate your analytical thinking and problem-solving capabilities.
✨Express Willingness to Learn
Since the role requires a willingness to learn and develop new skills, be ready to discuss how you keep up with industry trends and technologies. Mention any relevant courses or certifications you are pursuing or plan to pursue.
✨Prepare for Practical Scenarios
Expect to face practical scenarios during the interview. Brush up on common IT support issues and be ready to explain how you would approach resolving them, especially in a remote support context.
