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- Tasks: Lead a dynamic customer service team and enhance customer experiences.
- Company: Join a well-established and growing business in Carlisle.
- Benefits: Earn up to £32,000 plus bonuses and overtime opportunities.
- Other info: Enjoy a fast-paced environment with opportunities for personal growth.
- Why this job: Make a real impact by improving processes and leading a passionate team.
- Qualifications: Experience in customer service leadership and strong communication skills.
The predicted salary is between 32000 - 32000 £ per year.
We are recruiting for a Customer Service Team Leader to join a well-established and growing business. This is an excellent opportunity for a hands-on and proactive individual to lead a busy customer service team of 7 people while supporting the wider business in delivering an exceptional customer experience. This is a fast-paced and varied role, suited to someone who enjoys leading from the front, improving processes, and building strong working relationships across departments. Overtime is available, alongside quarterly performance bonuses and an annual performance bonus.
Key responsibilities
- Overseeing the daily management, development, and support of the Customer Services team
- Supervising workloads and acting as the main escalation point for customer service issues
- Managing team attendance, performance, and day-to-day operational activities
- Supporting and developing team members through coaching and training
- Driving continuous improvement across customer service and administrative processes
- Delivering excellent customer service while balancing operational efficiency and costs
- Prioritising workloads and supporting the wider team to achieve departmental targets
- Building positive working relationships across the business and supporting colleagues where needed
- Liaising with suppliers regarding product enquiries and coordinating purchase and sales agreements
- Handling telephone enquiries, processing orders, and escalating issues where appropriate
- Proactively contacting customers in line with internal procedures
- Using customer feedback to improve service standards and support business improvements
- Ensuring compliance with company policies, health and safety procedures, and industry standards
About you
- Previous experience leading a team within a fast-paced customer service environment
- Excellent written and verbal communication skills
- Hands-on and proactive approach to work
- Strong organisational and multitasking abilities
- Ability to remain flexible and adapt to changing business demands
- Patient, approachable, and customer-focused mindset
- Confident IT user with experience using Microsoft Office packages
- Practical problem-solving skills and ability to make decisions effectively
- Experience using D365 or similar customer ordering systems would be beneficial
If this sounds like the right opportunity for you, apply today or contact the team at NXT Recruitment for more information.
Customer Service Team Leader in Carlisle employer: NXT Recruitment
Contact Detail:
NXT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Carlisle
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service leadership. Think about how you can demonstrate your hands-on approach and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Service Team Leader in Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Team Leader role. Highlight your leadership experience and any relevant achievements in customer service. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams and improved processes in the past. We love a good story!
Show Off Your Communication Skills: Since this role requires excellent written communication, make sure your application is clear and concise. We appreciate a well-structured application that reflects your ability to communicate effectively with customers and colleagues alike.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at NXT Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Team Leader. Familiarise yourself with the key tasks mentioned in the job description, like managing team performance and driving improvements. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved processes. Be ready to discuss how you’ve handled customer service issues and supported your team members. This will highlight your hands-on approach and proactive mindset, which are crucial for this position.
✨Communicate Clearly and Confidently
Since excellent communication is key in this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers when discussing your experiences. This will help you convey your points effectively and leave a positive impression.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you’re not only interested in the job but also keen on building strong working relationships across departments.