At a Glance
- Tasks: Be the friendly voice for customers, resolving queries and ensuring a top-notch experience.
- Company: Join a respected business known for exceptional customer service.
- Benefits: Competitive salary, full training, and ongoing support in a dynamic environment.
- Other info: Full-time role with a Monday to Friday schedule, perfect for work-life balance.
- Why this job: Kickstart your career in customer service with a supportive team and growth opportunities.
- Qualifications: Customer service experience preferred, but a positive attitude is key!
The predicted salary is between 26000 - 28000 £ per year.
Location: Carlisle (Rural)
Salary: £26,000 - £28,000 per annum (dependent on experience)
Job Type: Full Time
Contract Type: Permanent
Hours: 40 hours per week, Monday to Friday
Overview
NXT Recruitment is working in partnership with a well-established and highly respected business to recruit a Customer Care Assistant. This is an excellent opportunity to join a successful organisation that prides itself on delivering exceptional customer service. Whether you already have customer service experience or are looking to develop your career through a trainee pathway, full training and ongoing support will be provided.
The successful candidate will act as the first point of contact for customers, taking ownership of enquiries, resolving issues efficiently, and working closely with internal departments to deliver an outstanding customer experience.
Key Responsibilities
- Act as the first point of contact for customer enquiries via telephone and email
- Manage customer queries from initial contact through to resolution
- Follow up on outbound customer communications
- Manage shared mailboxes and ensure all enquiries are responded to within agreed service levels
- Liaise with internal departments to resolve customer issues efficiently
- Investigate and manage customer discrepancies
- Resolve customer queries at the first point of contact wherever possible
- Produce customer reports accurately and within required deadlines
- Maintain accurate records of all customer interactions and case updates
- Deliver a consistently high standard of customer service while building positive customer relationships
Requirements
- Previous customer service or customer-facing experience is preferred
- Excellent written and verbal communication skills
- Professional and confident telephone manner
- Strong problem-solving skills with the ability to prioritise and resolve issues effectively
- Highly organised with excellent attention to detail
- Good IT skills, including Microsoft Office
- Ability to manage multiple tasks within a fast-paced environment
- Positive attitude with a customer-focused approach
- Ability to communicate effectively with customers and colleagues at all levels
- GCSEs (or equivalent), including English and Maths
Desirable Skills
- Experience using CRM or customer management systems
- NVQ or equivalent qualification in Customer Service or a related discipline
Customer Care Assistant in Carlisle employer: NXT Recruitment
NXT Recruitment is an exceptional employer, offering a competitive salary and the chance to be part of an award-winning team in Penrith. With a supportive and collaborative work culture, employees benefit from career development opportunities and generous holiday entitlement, making it an ideal environment for ambitious sales professionals looking to thrive in a fast-paced B2B setting.
