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- Tasks: Provide top-notch admin support and manage client enquiries in a dynamic office environment.
- Company: Join a well-established professional services business in Carlisle.
- Benefits: Starting salary of £24,000, rising to £25,000 post-probation, with career development opportunities.
- Why this job: Grow your skills and make a real impact in client care while working in a supportive team.
- Qualifications: Basic understanding of financial services and strong attention to detail required.
- Other info: Enjoy a professional atmosphere with opportunities for personal and career growth.
The predicted salary is between 24000 - 25000 £ per year.
NXT Recruitment is proud to be supporting a well-established and growing professional services business based in Carlisle, which is looking to appoint a Customer Care Administrator to join their team. This is an office-based role where you will provide high-quality administrative support to advisers, manage client enquiries, and ensure smooth back-office operations. The role offers the opportunity to develop your skills and progress within the client care function.
The role
- You will handle day-to-day client enquiries and key administrative tasks with increasing independence, helping maintain a professional and consistent service.
- You will support the smooth running of workflows and contribute to delivering an excellent client experience.
Key responsibilities:
- Provide administrative support to advisers and the client care team
- Manage client enquiries efficiently and professionally
- Maintain accurate client records and documentation
- Assist with document preparation and completion of client-facing forms
- Book appointments following standard guidance
- Use templates, scripts, and guided workflows confidently
- Support a consistent and seamless client journey
About you:
- Basic understanding of financial services terminology
- Familiarity with client care processes and back-office systems
- Accurate data input and attention to detail
- Comfortable with basic call-handling and client interaction
- Reliable, punctual, and professional
- Willingness to learn and develop within the role
- Team-oriented with a positive attitude and openness to feedback
What's on offer:
- £24,000 rising to £25,000 after probation
- Office-based role in Carlisle
- Opportunity to develop your career within the client care team
- Supportive and professional working environment
If you're looking for a client care role with the chance to grow and take ownership within a professional services team, we'd love to hear from you.
Customer Care Administrator in Carlisle employer: NXT Recruitment
Contact Detail:
NXT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator in Carlisle
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your thoughts clearly when discussing your experience in client care.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows you're engaged and eager to learn more about the role and the company, which can really impress your interviewers.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and demonstrate your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in the role.
We think you need these skills to ace Customer Care Administrator in Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Administrator role. Highlight any relevant experience in client care and administrative support, and don’t forget to mention your attention to detail and ability to manage enquiries efficiently.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your understanding of financial services terminology and how you can contribute to a seamless client journey.
Showcase Your Skills: In your application, be sure to showcase your skills in data input and call-handling. We want to see how you can maintain accurate records and provide professional support to our advisers and clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team in Carlisle!
How to prepare for a job interview at NXT Recruitment
✨Know Your Stuff
Before the interview, brush up on basic financial services terminology and client care processes. This will not only show your interest in the role but also help you answer questions confidently.
✨Practice Makes Perfect
Rehearse common interview questions related to administrative support and client interaction. Use templates or scripts to guide your responses, ensuring you convey professionalism and clarity.
✨Show Your Team Spirit
Be ready to discuss examples of how you've worked well in a team. Highlight your positive attitude and openness to feedback, as these traits are crucial for a Customer Care Administrator.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s client care processes and opportunities for growth within the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
