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For Companies At a Glance
- Tasks: Provide top-notch admin support and manage client enquiries in a dynamic office environment.
- Company: Join a well-established professional services business in Carlisle with a supportive culture.
- Benefits: Starting salary of £24,000, rising to £25,000 after probation, with career development opportunities.
- Why this job: Grow your skills and make a real impact in client care while working in a professional team.
- Qualifications: Basic understanding of financial services and strong attention to detail required.
- Other info: Enjoy a positive team atmosphere and the chance to take ownership of your role.
The predicted salary is between 20400 - 26000 £ per year.
NXT Recruitment is proud to be supporting a well-established and growing professional services business based in Carlisle which is looking to appoint a Client Care Assistant to join their team. This is an office-based role where you will provide high-quality administrative support to advisers, manage client enquiries and ensure smooth back-office operations. The role offers the opportunity to develop your skills and progress within the client care function.
The role
- You will handle day-to-day client enquiries and key administrative tasks with increasing independence helping maintain a professional and consistent service.
- You will support the smooth running of workflows and contribute to delivering an excellent client experience.
Key responsibilities
- Provide administrative support to advisers and the client care team.
- Manage client enquiries efficiently and professionally.
- Maintain accurate client records and documentation.
- Assist with document preparation and completion of client-facing forms.
- Book appointments following standard guidance.
- Use templates, scripts and guided workflows confidently.
- Support a consistent and seamless client journey.
About you
- Basic understanding of financial services terminology.
- Familiarity with client care processes and back-office systems.
- Accurate data input and attention to detail.
- Comfortable with basic call-handling and client interaction.
- Reliable, punctual and professional.
- Willingness to learn and develop within the role.
- Team-oriented with a positive attitude and openness to feedback.
What's on offer
- £24,000 rising to £25,000 after probation.
- Office-based role in Carlisle.
- Opportunity to develop your career within the client care team.
- Supportive and professional working environment.
If you're looking for a client care role with the chance to grow and take ownership within a professional services team, we'd love to hear from you.
Client Care Assistant in Carlisle employer: NXT Recruitment
Contact Detail:
NXT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in Carlisle
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Client Care Assistant, you'll be handling client enquiries, so being clear and confident in your speech is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Care Assistant in Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Care Assistant role. Highlight any relevant experience in client care or administrative support, and don’t forget to sprinkle in some of that financial services terminology we love!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your willingness to learn and how you can contribute to delivering an excellent client experience.
Show Off Your Attention to Detail: In this role, accuracy is key! Make sure your application is free from typos and errors. This shows us you’re detail-oriented and professional, which is exactly what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at NXT Recruitment
✨Know Your Stuff
Familiarise yourself with basic financial services terminology and client care processes. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to client care and administrative tasks. Use templates and scripts to guide your responses, so you can demonstrate your ability to follow workflows and maintain professionalism.
✨Show Off Your Attention to Detail
Be prepared to discuss how you manage client records and documentation accurately. Bring examples of how you've handled data input or client enquiries in the past, highlighting your reliability and attention to detail.
✨Be a Team Player
Emphasise your willingness to learn and develop within the role. Share experiences where you've worked collaboratively with others, showcasing your positive attitude and openness to feedback, which are key in a client care environment.
