NXT Recruitment Limited is seeking an experienced Customer Service Manager to lead and develop the customer service team in Longtown. The role involves supervising day-to-day operations, managing complaints and escalations, and ensuring enquiries are handled efficiently and professionally.
You will monitor performance, review service data, and identify opportunities to improve processes and customer delivery while balancing hands-on support with leadership responsibilities.
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Customer Experience Manager - Lead Service Excellence in Carlisle employer: NXT Recruitment Limited
Join a dynamic manufacturing business in Carlisle that values craftsmanship and precision. With a strong commitment to employee development, you will have access to ongoing training and growth opportunities in a supportive work culture that prioritises safety and quality. Enjoy the benefits of working in a hands-on environment where your skills are recognised and rewarded.
