At a Glance
- Tasks: Lead a high-volume fulfilment centre and optimise operations for eCommerce clients.
- Company: Fast-growing international eCommerce fulfilment provider with a startup vibe.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Join a team focused on innovation and continuous improvement.
- Why this job: Take ownership of operations and drive impactful improvements in a tech-savvy setting.
- Qualifications: Experience in warehouse operations and strong leadership skills required.
The predicted salary is between 50000 - 60000 € per year.
We are partnering with a fast-growing, international eCommerce fulfilment provider operating across the UK, Ireland, the Middle East, and Australia. This is a business built on the balance of startup agility and operational discipline, scaling quickly, but with a relentless focus on service, systems, and continuous improvement. We are now hiring a Senior Operations Manager to take full ownership of a key fulfilment centre in Coventry.
This is a hands-on leadership role where you will be responsible for the end-to-end performance of a high-volume fulfilment operation. You will lead warehouse teams, optimise processes, and ensure SLAs are consistently met across a diverse portfolio of eCommerce clients. This is not a watch from the sidelines role; it is for someone who thrives in the detail, leads from the front, and builds scalable, high-performing operations. Importantly, this role suits someone who is comfortable with modern tools and technology in operations, including AI tools (e.g. ChatGPT, Claude), advanced Excel/Google Sheets, reporting dashboards, and presentation tools.
Key Responsibilities
- Operations Leadership
- Own day-to-day performance across inbound, outbound, inventory, and dispatch.
- Deliver against KPIs including accuracy, productivity, cost, and SLA compliance.
- Lead and develop warehouse teams, team leads, and supervisors.
- Manage labour planning, shift allocation, and resource optimisation.
- Ensure full compliance with Health & Safety and quality standards.
- Process, Systems & Continuous Improvement
- Drive continuous improvement across all warehouse operations.
- Maximise use of the WMS (Mintsoft experience highly advantageous).
- Improve data accuracy, system adoption, and reporting capability across teams.
- Identify bottlenecks and implement scalable process improvements.
- Use data, reporting tools, and modern tech to improve decision-making.
- Client & Stakeholder Management
- Act as operational lead for key eCommerce clients.
- Ensure SLAs are consistently met and exceeded.
- Oversee onboarding and integration of new clients into the operation.
- Produce clear, insightful performance reports and operational updates.
- Communicate effectively with internal leadership and external stakeholders.
- Strategic Contribution
- Work directly with founders on operational strategy and growth initiatives.
- Support cross-site standardisation across UK and international locations.
- Contribute to expansion projects, new services, and facility improvements.
- Help build scalable systems to support rapid business growth.
What We Are Looking For
This role is ideal for someone from a 3PL, fulfilment, or eCommerce logistics background who is ready to step into a high-ownership leadership position. You will likely have:
- Experience leading warehouse or fulfilment operations in a 3PL environment.
- Strong people leadership experience (teams, supervisors, or shift leads).
- Hands-on experience with WMS platforms (Mintsoft is a strong plus).
- A strong understanding of operational KPIs, cost drivers, and SLAs.
- Experience working with eCommerce / DTC / omnichannel clients.
Modern, Tech-Enabled Operator
We are particularly interested in someone who is:
- Confident using AI tools (ChatGPT, Claude, etc.) to improve productivity, reporting, or problem-solving.
- Highly proficient in Google Sheets / Excel (reporting, analysis, modelling).
- Comfortable building and presenting operational reports and presentations.
- Data-driven and able to translate numbers into clear operational action.
- Open to using technology to modernise warehouse and fulfilment operations.
Operations Manager in Leicester employer: NXS Tech Ltd
As a fast-growing international eCommerce fulfilment provider, we pride ourselves on fostering a dynamic work culture that balances startup agility with operational excellence. Located in Coventry, our team enjoys a collaborative environment where innovation is encouraged, and continuous improvement is at the forefront of our operations. We offer ample opportunities for professional growth, leveraging modern technology and tools to empower our employees to lead impactful changes in the logistics landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Show off your tech skills! Be ready to discuss how you've used modern tools and AI in your previous roles. Highlighting your proficiency with WMS platforms and data analysis can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Operations Manager in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Operations Manager. Highlight your experience in leading warehouse teams and optimising processes, as well as any specific achievements that align with the key responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this hands-on leadership role. Share examples of how you've driven continuous improvement and met SLAs in previous positions, and don’t forget to show your enthusiasm for working with modern tech!
Show Off Your Tech Skills:Since we’re looking for someone comfortable with modern tools, make sure to mention your experience with AI tools, WMS platforms like Mintsoft, and your proficiency in Excel or Google Sheets. This will help us see how you can contribute to our tech-enabled operations.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at NXS Tech Ltd
✨Know Your Numbers
Before the interview, brush up on key operational KPIs relevant to the role. Be ready to discuss how you've met or exceeded these in your previous positions. This shows you understand the metrics that matter and can drive performance.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in a warehouse or fulfilment setting. Highlight your hands-on approach and how you motivate your team to achieve targets. This is crucial for a role that demands strong people leadership.
✨Familiarise Yourself with Tech Tools
Since the role involves modern tools and technology, make sure you're comfortable discussing your experience with WMS platforms like Mintsoft, as well as AI tools. Bring examples of how you've used these technologies to improve operations.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific operational challenges, such as bottlenecks or SLA compliance issues. Think through your problem-solving strategies and be ready to share how you've implemented process improvements in the past.
