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- Tasks: Lead and coach the quality assurance team to ensure top-notch client service.
- Company: Join PHMG, a global leader in audio branding with a vibrant culture.
- Benefits: Competitive salary, career growth, gym membership, and fun company events.
- Why this job: Make a real impact on client satisfaction and drive process improvements.
- Qualifications: Experience in data analysis and strong leadership skills required.
- Other info: Dynamic work environment with exciting social activities and charity initiatives.
The predicted salary is between 28000 - 42000 £ per year.
PHMG works with more than 36,000 clients across the globe – and we’re committed to delivering the very best service to every single one. This dedication has led to the rapid expansion of our client care teams. We are seeking a dedicated and detail-oriented individual to join our team as a Senior Quality Assurance Manager.
As a Senior Quality Assurance Manager, you will assist in the management of the quality assurance team providing coaching, leadership and guidance, whilst also overseeing the development and delivery of a robust internal audit function that delivers value and best practice to the internal governance of the business. The Quality Assurance Team plays a crucial role within the Client Services department.
You will be responsible for:
- Reviewing all engagement with our client base
- Reporting effectively on processes
- Analysing the data and trends to ensure that quality standards are consistently met across projects and departments
- Identifying and implementing relevant process improvements
What You’ll Be Doing:
- Managing the performance of the quality assurance team and providing feedback and coaching as needed
- Collaborating with the Head of QA to develop and refine quality assurance strategies and objectives
- Monitoring the global inbox and actioning accordingly
- Tracking and analysing data and trends to inform strategic decision-making
- Maximising the efficiency of the CRM software via verification, testing and reporting both before and after the software is installed, updated and/or upgraded
- Establishing measurable targets for each department and giving the support needed for these targets to be achieved
- Generating and delivering feedback and coaching to individuals and management via written, verbal communication and reporting
- Identifying and implementing process improvement opportunities
What You’ll Need:
- Proven experience in data analysis with a view towards quality assurance
- Proven experience in a managerial role and/or a proven track record of success within a senior Client Services role
- Strong leadership skills with the ability to develop and motivate teams
- Excellent organisation, time and project management skills to deliver on time against competing priorities
- Excellent communication and interpersonal skills, extending to C-level
- Proficient in Excel with a comprehensive understanding of its functions and features
- Critical thinker with sound judgement skills and the ability to identify potential risks and propose mitigating strategies
The PH Perks You’ll Get In Return:
- Competitive salary and rewards
- Career development and progression directly linked to your performance
- Free gym membership at PureGym from your first month
- All expenses paid company events in sought after venues
- Birthday time off to celebrate
- On-site barber and beautician
- Exciting social scene and lively atmosphere
- Creative, spacious offices with breakout areas and bar
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Cycle to work scheme
- Smart pension scheme
About PHMG:
Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world‑class voice artistry and an exclusive Brand‑Sound‑Track ™ – strengthening their business identity in the most memorable, emotive way.
Senior Quality Assurance Manager - Live Lead in Manchester employer: NXGN
Contact Detail:
NXGN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Quality Assurance Manager - Live Lead in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at PHMG on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common quality assurance scenarios. Think about how you would handle specific challenges in managing a QA team and be ready to share your experiences with data analysis and process improvements.
✨Tip Number 3
Show off your leadership skills during the interview! Be prepared to discuss how you've motivated teams in the past and how you plan to develop the QA team at PHMG. We want to see your passion for coaching and guiding others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the PHMG family.
We think you need these skills to ace Senior Quality Assurance Manager - Live Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Quality Assurance Manager role. Highlight your experience in data analysis and managerial roles, as well as any relevant achievements that showcase your leadership skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how your skills align with our mission at PHMG. Be sure to mention specific examples of how you've improved processes in previous roles.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure to demonstrate your excellent verbal and written communication skills in your application. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at NXGN
✨Know Your Quality Assurance Stuff
Make sure you brush up on your quality assurance principles and practices. Be ready to discuss how you've successfully managed teams and improved processes in the past. PHMG is looking for someone who can demonstrate a solid understanding of data analysis and quality standards.
✨Show Off Your Leadership Skills
Prepare examples that showcase your leadership abilities. Think about times when you've motivated a team or provided effective coaching. Highlight how you’ve collaborated with others to achieve quality assurance objectives, as this role requires strong teamwork.
✨Be Data-Driven
Since the role involves tracking and analysing data trends, come prepared with specific examples of how you've used data to inform decisions. Discuss any tools or software you've used, especially if you're proficient in Excel, as this will be a key part of your job.
✨Communicate Clearly
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you've effectively communicated feedback to both individuals and management, as well as how you handle C-level interactions.
