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- Tasks: Troubleshoot IT issues for schools and provide top-notch technical support.
- Company: Join Computeam, a fast-growing education tech provider with a world-class reputation.
- Benefits: Enjoy competitive pay, profit sharing, and a supportive work environment.
- Why this job: Make a real difference in education while working with cutting-edge technology.
- Qualifications: 3 years of IT support experience and strong communication skills required.
- Other info: Flexible working arrangements with opportunities for professional development.
The predicted salary is between 20000 - 25000 £ per year.
Computeam is a fast-growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK. We are now looking for an IT Field Engineer to join our world-class company. Candidates must have a good understanding of an experienced IT Field Engineer and be someone who is competent working with clients, customers, and colleagues of all levels of seniority.
What are the main duties for this role?
- On and off-site troubleshooting for a regular portfolio of school clients of around 5-10 schools.
- Providing technical support in a deadline-heavy environment (early morning troubleshooting essential).
- Troubleshoot a range of issues relating to networks, account management, hardware, printing, CCTV, and school management systems.
- Collaboration with our team of Project Managers to share knowledge of school technical infrastructures and systems.
What skills will you need to be successful in this role?
- Be able to develop great working relationships with all members in the school setting.
- Be able to talk in non-technical terms to fully support clients with their IT use and engagement.
- Have around 3 years’ in-role experience in IT support or consultancy services, ideally in the Education or Public Sectors.
- Working knowledge of firewalls, Windows AD, Azure AD, MS Intune device management, MS Office 365, Teams, SharePoint, OneDrive.
- MS Server build knowledge and hands-on experience, 2016–2019.
- Working knowledge of LAN & or WAN technologies.
- Beneficial to have: VMWare, Hyper-V, Google Workspace for Education.
- Beneficial Qualifications: Networking – i.e. CompTIA, Microsoft, Cisco CCNA/CCNP.
Joining Computeam
We have been recognised as a World Class Employee by Best Companies in 2023 and we have excellent engagement and wellbeing practices, which in turn drives an excellent service for our clients. Our values include:
- Passion – truly engage with our aim and use that to provide the best service you can in your role.
- Purpose – make your actions purposeful and positive.
- People – collaborate with the team to support and develop on a peer-to-peer basis.
- Proud – demonstrate pride in the role you are doing and how this will impact better outcomes in education.
Just some of our Company Benefits include:
- Annual Profit Share scheme (after 12 months)
- Employer Pension Contributions
- Employee Assistance Plan
- Laptop and Mobile Phone
- Holiday entitlement starting at 22 days increasing with length of service
- Additional Birthday leave
- Holiday buy and Sell
- Volunteer leave
- Company Carbon footprint offset with Ecologi
- Cycle to work scheme
- Salary sacrifice EV car scheme
- Company events & charity fundraising opportunities
- Funded professional training and access to our in-house training platform.
Salary & Expenses:
Computeam Pay Scale Grade 3: IT Field Engineer – Desk & Field Based, 2nd Line £24,000 - £30,000 per annum (full time). Mileage expenses reimbursement (own car essential and full driving licence). Laptop and phone provided. Work uniform polo shirt & fleece.
What are the working arrangements?
- Hours: 40 per week between 8am and 5.30pm
- Days: Monday – Friday only
- Where: Mostly on site at schools and some work from home
Job Types: Full-time, Permanent
Pay: £24,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Health & wellbeing programme
- Profit sharing
- Referral programme
- Work from home
Schedule: Monday to Friday
Experience: Technical Support Occupations: 3 years (required)
Licence/Certification: UK Driving Licence (required)
Willingness to travel: 75% (required)
Work Location: In person
Information Technology Technician - Live Lead in Manchester employer: NXGN
Contact Detail:
NXGN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technician - Live Lead in Manchester
✨Tip Number 1
Network like a pro! Attend local tech meetups or education conferences to connect with potential employers and industry peers. Don’t be shy; introduce yourself and share your passion for improving education through technology.
✨Tip Number 2
Show off your skills in real-time! Consider volunteering your IT support services at local schools or community centres. This not only builds your experience but also demonstrates your commitment to making a difference in education.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as an IT Field Engineer. Use mock interviews with friends or mentors to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to enhance education outcomes with technology.
We think you need these skills to ace Information Technology Technician - Live Lead in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially in education, and any relevant qualifications. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving education outcomes through technology. Share specific examples of how you've made a difference in previous roles, and let us know why you want to join Computeam.
Showcase Your Technical Skills: Be sure to list all your technical skills that align with the role, like your knowledge of firewalls, MS Office 365, and any certifications you hold. We love seeing candidates who are well-versed in the tools we use every day!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Computeam!
How to prepare for a job interview at NXGN
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around firewalls, Windows AD, and MS Office 365. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced in the past.
✨Practice Your People Skills
Since this role involves working closely with clients and colleagues, practice explaining technical concepts in simple terms. Think about how you can build rapport with different stakeholders, especially in a school setting.
✨Show Your Passion for Education
Computeam is all about improving educational outcomes through technology. Be prepared to share why you're passionate about using IT to make a difference in schools and how your values align with theirs.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific troubleshooting situations or client interactions. Think of examples from your previous roles where you successfully resolved issues or collaborated with a team to achieve a goal.
