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For Companies At a Glance
- Tasks: Assist customers at the trade counter and process orders with a smile.
- Company: Join a family-owned timber supplier with a strong growth trajectory.
- Benefits: Enjoy competitive pay, staff discounts, and training opportunities.
- Why this job: Be part of a dynamic team and gain valuable customer service experience.
- Qualifications: Customer service skills and a positive attitude are key.
- Other info: Flexible Saturday shifts available for extra earnings.
Our successful Ashton in Makerfield Branch is currently looking for a Trade Counter Assistant to join our team. This is a customer-facing role with plenty of variety, supporting trade and retail customers with orders, product advice and day-to-day counter duties. Saturday overtime is available, and you will be required to work at least 2 Saturdays per month (3 preferred).
Who We Are
NWTT (North West Timber Treatments Limited) is a well-established, family-owned timber and construction supplier with seven depots situated throughout the North West of England. The company has experienced significant growth over the last three years and is looking forward to further growth in the years ahead.
If this sounds like you then we want to hear from you!
Why Join us?
- Competitive rates of pay with fixed working hours and regular overtime
- Staff discounts
- Uniform provided
- Training and development opportunities
Responsibilities
- Serving customers at the trade counter
- Processing orders and handling payments
- Providing product advice and upselling where appropriate
- Maintaining stock displays and ensuring the counter area is tidy and well presented
- Supporting the branch team with general duties as required
What You’ll Need
- Previous retail or trade counter experience (preferred)
- Excellent communication and customer service skills
- Basic IT skills for order processing (CRM / branch system)
- Positive attitude and willingness to learn
The Details
- Job Types: Full-time, Permanent
- Salary: Between £31,393 & £34,500 per year (based on 47.5 hours per week)
- Hours: 7:00am – 5:00pm (Monday to Friday) + Saturdays overtime | Saturday Working: At least 3 Saturdays per month — overtime paid
- Location: Ashton in Makerfield (in person)
Trade Counter assistant in Bryn employer: NWTT
Contact Detail:
NWTT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter assistant in Bryn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NWTT. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their growth.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with customers, think of some scenarios where you might need to provide product advice or handle tricky situations. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. A tidy appearance shows that you take the role seriously and are ready to represent NWTT well at the trade counter.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Trade Counter assistant in Bryn
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in a customer-facing role like this.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in retail or trade counter roles. We love seeing how your past jobs relate to what we do at NWTT, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Trade Counter Assistant position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NWTT
✨Know Your Products
Familiarise yourself with the types of timber and construction materials the company offers. Being able to discuss products confidently will impress your interviewers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went the extra mile for a customer, as this is crucial for a Trade Counter Assistant.
✨Demonstrate Team Spirit
Since you'll be supporting the branch team, think of instances where you've worked well in a team. Share how you contributed to team success and how you can bring that collaborative spirit to their branch.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s growth plans or training opportunities. This shows your enthusiasm for the role and helps you understand if the company aligns with your career goals.
