SLE Workforce Administrator

Job Overview

This post is fixed term/secondment for 10 months due to secondment cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

The SLE Workforce Administrator will provide a professional and responsive customer and administrative service to all resident doctors, dentists and trainee pharmacists on recognised training programmes across NHS Wales. The post holder will be the first point of contact for any queries related to the trainees employment and will be required to liaise with the SLE team as well as HEIW, Health Boards and GP Practices. They will play a pivotal role in providing the administrative support in the trainees employment journey from recruitment to the point they complete their training programme.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main Duties

A professional and responsive customer and administrative service will be required therefore we would be looking for a candidate with experience in a busy working environment who is the ability to prioritise and work under pressure. There will be a requirement to deal with multiple stakeholders including trainees, HEIW, Health Boards and GP practices therefore excellent interpersonal and communication skills are essential. There would be a requirement for the successful candidate to have the ability to work with a number of different Microsoft packages.

Working for our organisation

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/. NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Detailed Job Description And Main Responsibilities

The post holder will be the first point of contact for the SLE team for any employment queries that are received, they would be responsible for triaging the calls and e-mails received and resolving routine queries. The post holder would provide comprehensive administrative support during the annual recruitment programme supporting the team during the busy onboarding and changeover period. They would be responsible for maintaining all employment records of trainees including personal files, sickness absence and employment requests received from trainees.

Person Specification

Essential criteria

• Able to work flexibly in a busy team environment
• Ability to travel to NHS Wales sites, GP Practices and Dental Practices across Wales

Desirable criteria

• Ability to work with Microsoft packages

Knowledge and Experience

Essential criteria

• Achieved qualification – GCSE or NVQ Level 3
• Previous administrative experience in busy environment
• Experience in dealing with multiple customers/stakeholders
• Demonstrable excellent interpersonal skills

Desirable criteria

• Fully competent in the use of NHS Jobs and or equivalent electronic job sites and human resource management systems.
• Knowledge of the end-to-end recruitment process, including statutory and legal requirements.
• Welsh Language skills

Applicant requirements

Welsh language skills are desirable

Documents to download

• Job Description & Person Specification (PDF, 376.4KB)
• Swydd Ddisgrifiad & Manyleb y Person (PDF, 552.3KB)
• Occupational Health- Functional requirements form (PDF, 720.5KB)
• NWSSP Recruitment Services Privacy Notice (PDF, 696.3KB)
• NWSSP – About Us (PDF, 6.6MB)
• NWSSP – Our Benefits 2023 (PDF, 487.5KB)
• NWSSP – Buddion (PDF, 491.0KB)
• PCGC -Amdanom (PDF, 6.7MB)
• Guidance Notes for Applicants Nov25 (PDF, 322.5KB)
• Intergrated Medium Term Plan 2025-2028 (PDF, 15.1MB)
• Intergrated Medium Term Plan 2025-2028 – Cymraeg (PDF, 18.0MB)

Contact

Name: Claire Howells
Job title: Service Delivery Manager , SLE
Email address: Claire.Howells@wales.nhs.uk
Telephone number: 02921 501294