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- Tasks: Join our dynamic team to support NHS recruitment processes and deliver excellent customer service.
- Company: NHS Wales Shared Services Partnership is dedicated to providing top-notch recruitment services across Wales.
- Benefits: Enjoy flexible working options, a competitive salary, and a comprehensive benefits package.
- Why this job: Be part of a learning organisation that values diversity, inclusion, and continuous improvement.
- Qualifications: NVQ level 3 or equivalent experience; good IT skills and customer service background required.
- Other info: Welsh language skills are essential; initial remote work available with necessary support provided.
The predicted salary is between 24638 - 27400 ÂŁ per year.
If you are looking to join NWSSP, please see the additional information below that may be of interest to you: –
Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:- https://youtu.be/zX3x046SDhg
The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour – £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service.
We will train you on all aspects of the Recruitment process for NHS Wales including how to publish adverts, send offer letters, answer emails and queries and support the Helpdesk.
Good customer service skills are an essential requirement of this role.
Main duties of the job
We have an exciting opportunity that has arisen within NHS Wales Shared Services Partnership, Employment Services department.
We are a dynamic and diverse team who are committed to providing an excellent recruitment service to Health Boards and Trusts across Wales.
We are looking for individuals who are eager to learn and keen to deliver in both performance and customer service.
We provide administrative recruitment support to Health Board managers and applicants using electronic systems as well as providing advice and guidance where needed so good computer, keyboard and communication skills are essential to the role. As a team we share and uphold the organisation’s values in all that we do.
If you share our values and feel that you can contribute to our team and the service we provide, regardless of your previous experience or educational background, we would welcome your application.
The role may initially be partly home based. You will be provided with the support and equipment you will need to be able to work from home, but an internet/WiFi connection is essential.
This will be an agile working post which will include both working from home and an office environment.
The ability to speak Welsh is essential for this post.
Working for our organisation
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.Excellent customer service is something we strive for, for both our internal and external customers.
Offeringa comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visithttps://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
- NVQ level 3 or equivalent educational experience
- ECDL or equivalent
Experience
- Experience of using a computer and Microsoft office 365
- Customer Service Experience
- Understanding of the importance of maintaining confidentiality
- Experience of a customer focused environment
- Understanding of a computerised recruitment package
- Previous Experience in busy office environment
- Experience of working in HR/Training/Recruitment Environment
Skills
- Good IT skills including ability to use MS Office
- Welsh Speaker
We are committed to flexible working and equal opportunities.
If you are short listed for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly.
Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.
When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
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Recruitment Advisor (Band 3) - Recruitment - NHS Wales Shared Services Partnership employer: NWSSP Legal & Risk Services
Contact Detail:
NWSSP Legal & Risk Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruitment Advisor (Band 3) - Recruitment - NHS Wales Shared Services Partnership
✨Tip Number 1
Familiarise yourself with the NHS values and the specific values of NWSSP. During your interactions, whether in interviews or networking, demonstrate how you embody these values, such as Listening and Learning, and Working Together.
✨Tip Number 2
Make sure to highlight any customer service experience you have. Since this role emphasises excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries or improved service delivery in previous roles.
✨Tip Number 3
If you speak Welsh, make it known! This is a requirement for the role, so be ready to discuss your language skills and how they can benefit the team and the service provided to Welsh-speaking clients.
✨Tip Number 4
Engage with the NWSSP community online. Follow their social media channels and participate in discussions. This will not only keep you informed about the organisation but also show your genuine interest in being part of their team.
We think you need these skills to ace Recruitment Advisor (Band 3) - Recruitment - NHS Wales Shared Services Partnership
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly read the job description and person specification. Highlight the key skills and experiences required for the Recruitment Advisor position and think about how your background aligns with these.
Tailor Your CV: Customise your CV to reflect the specific requirements of the role. Emphasise your customer service experience, IT skills, and any relevant qualifications such as NVQ level 3 or equivalent. Use clear examples to demonstrate your capabilities.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the NHS values. Address how your skills and experiences make you a suitable candidate for the Recruitment Advisor position, and mention your willingness to learn and adapt.
Follow Application Instructions: Ensure you follow all application instructions carefully. If applying in Welsh, make sure your application is well-written in that language. Double-check that all required documents are included and that your application is submitted before the deadline.
How to prepare for a job interview at NWSSP Legal & Risk Services
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Recruitment Advisor at NHS Wales Shared Services Partnership. Familiarise yourself with the recruitment process and the specific duties mentioned in the job description.
✨Showcase Customer Service Skills
Since good customer service skills are essential for this role, prepare examples from your past experiences where you demonstrated excellent customer service. Be ready to discuss how you handled difficult situations or queries effectively.
✨Emphasise Your IT Proficiency
Highlight your experience with Microsoft Office 365 and any other relevant computer systems. Be prepared to discuss how you've used these tools in previous roles, especially in a recruitment or administrative context.
✨Demonstrate Your Values
NHS Wales Shared Services Partnership values Listening and Learning, Working Together, Taking Responsibility, and Innovating. Think of examples that illustrate how you embody these values in your work and be ready to share them during the interview.