At a Glance
- Tasks: Join our team to support NHS recruitment, handling adverts, offer letters, and customer queries.
- Company: NHS Wales Shared Services Partnership is dedicated to providing excellent recruitment services across Wales.
- Benefits: Enjoy flexible working, a comprehensive benefits package, and the opportunity for personal growth.
- Other info: Partly home-based role; Welsh speakers are encouraged to apply.
- Why this job: Be part of a dynamic team that values learning, inclusivity, and excellent customer service.
- Qualifications: NVQ level 3 or equivalent experience; customer service skills are essential.
The predicted salary is between 24638 - 27400 £ per year.
If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -
Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP: https://youtu.be/zX3x046SDhg
The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
Job Overview
THIS POST IS FIXED TERM UNTIL 31 MARCH 2027 DUE TO FUNDING
We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service.
We will train you on all aspects of the general Recruitment process including how to publish adverts, send offer letters, answer emails and queries and support the Helpdesk.
Good customer service skills are an essential requirement of this role.
Main duties of the job
We have an exciting opportunity that has arisen within NHS Wales Shared Services Partnership, Employment Services department.
We are a dynamic and diverse team who are committed to providing an excellent recruitment service to Health Boards and Trusts across Wales.
We are looking for individuals who are eager to learn and keen to deliver in both performance and customer service.
We provide administrative recruitment support to Health Board managers and applicants using electronic systems as well as providing advice and guidance where needed so good computer, keyboard and communication skills are essential to the role. As a team we share and uphold the organisation’s values in all that we do.
If you share our values and feel that you can contribute to our team and the service we provide, regardless of your previous experience or educational background, we would welcome your application.
There will be a requirement to attend NWSSP HQ (Nantgarw) to conduct Pre-Employment check meetings a minimum of 1 day per week on a rotational basis.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Person specification
Qualifications
Essential criteria
- NVQ level 3 or equivalent educational experience
Desirable criteria
- ECDL or equivalent
Experience
Essential criteria
- Understanding of recruitment processes
- Customer Service Experience
- Understanding of the importance of maintaining confidentiality
- Experience of a customer focused environment
Desirable criteria
- Understanding of a computerised recruitment package
- Previous Experience in busy office environment
- Experience of working in HR/Training/Recruitment Environment
Skills
Essential criteria
- Good IT skills including ability to use MS Office
- Database skills
Desirable criteria
- Welsh speaker
We are committed to flexible working and equal opportunities.
If you are short listed for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly.
Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.
When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for this Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Applicant requirements
Welsh language skills are desirable
Documents to download
- Job Description & Person Specification - English (PDF, 360.4KB)
- JDPS -Cymraeg (PDF, 616.3KB)
- Occupational Health Form (PDF, 648.5KB)
- NWSSP Recruitment Services Privacy Notice (PDF, 404.2KB)
- NWSSP - About Us (PDF, 6.6MB)
- NWSSP - Our Benefits (PDF, 490.4KB)
- NWSSP - Buddion (PDF, 458.9KB)
- PCGC -Amdanom (PDF, 6.7MB)
- Guidance Notes for Applicants (PDF, 322.5KB)
- Integrated Medium Term Plan 2025-2028 (PDF, 15.1MB)
- Integrated Medium Term Plan 2025-2028 - Cymraeg (PDF, 18.0MB)
Further details / informal visits contact
Name Sarah Copner Job title Assistant Recruitment Manager Email address sarah.copner@wales.nhs.uk Telephone number 02921 500200
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Recruitment Advisor in Cardiff employer: NWSSP Legal & Risk Services
NWSSP Legal & Risk Services is an exceptional employer, offering a supportive and flexible work environment that prioritises employee well-being and professional growth. With opportunities for career advancement within the NHS framework, our team thrives on collaboration and clear communication, ensuring that every member feels valued and empowered to make a meaningful impact in the healthcare sector.
Contact Details:
NWSSP Legal & Risk Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Recruitment Advisor in Cardiff
✨Tip Number 1
Familiarise yourself with the NHS values and the specific goals of NWSSP. Understanding their commitment to customer service and continuous improvement will help you align your responses during interviews and discussions.
✨Tip Number 2
Make sure to highlight any previous experience in customer service or administrative roles, even if it's not directly related to recruitment. This will demonstrate your transferable skills and ability to thrive in a busy office environment.
✨Tip Number 3
If you have any knowledge of recruitment processes or HR practices, be prepared to discuss this in detail. Even if you haven't worked in recruitment before, showing enthusiasm for learning about these areas can set you apart.
✨Tip Number 4
Consider reaching out to current employees or networking within the NHS community to gain insights into the role and the team culture. This can provide you with valuable information that you can use to tailor your approach when applying.
We think you need these skills to ace Recruitment Advisor in Cardiff
Some tips for your application 🫡
Understand the Role:Before applying, make sure you thoroughly understand the responsibilities and requirements of the Recruitment Advisor position. Review the job description and person specification carefully to identify how your skills align with what they are looking for.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that match the essential criteria outlined in the job description. Emphasise your customer service experience and any familiarity with recruitment processes or HR environments.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Use specific examples from your past experiences to demonstrate how you embody the values of NHS Wales Shared Services Partnership.
Follow Application Instructions:Ensure you follow all application instructions provided in the job listing. This includes submitting your application through the specified platform and including any required documents. Double-check for completeness and accuracy before hitting submit.
How to prepare for a job interview at NWSSP Legal & Risk Services
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Recruitment Advisor. Familiarise yourself with the recruitment process in the NHS and be ready to discuss how your skills align with the job requirements.
✨Showcase Customer Service Skills
Since good customer service is essential for this role, prepare examples from your past experiences where you demonstrated excellent customer service. Be ready to explain how you handled difficult situations and maintained professionalism.
✨Highlight IT Proficiency
As the role requires good IT skills, particularly with Microsoft Office 365, be prepared to discuss your experience with these tools. You might even want to mention any specific projects or tasks where you used these skills effectively.
✨Embrace the Organisation's Values
Familiarise yourself with the values of NHS Wales Shared Services Partnership, such as Listening and Learning, Working Together, and Innovating. During the interview, demonstrate how you embody these values in your work ethic and approach.
