At a Glance
- Tasks: Lead a team in delivering essential health courier services across Wales.
- Company: Join NHS Wales Shared Services Partnership, committed to innovation and inclusivity.
- Benefits: Enjoy competitive salary, flexible working, and a comprehensive benefits package.
- Other info: Dynamic work environment with opportunities for continuous learning and growth.
- Why this job: Make a real difference in healthcare logistics while developing your leadership skills.
- Qualifications: Supervisory management qualification or equivalent experience required.
The predicted salary is between 28819 - 31626 € per year.
Main area: Health Courier Service
Grade Band: 4
Contract: Permanent
Hours: Full time - 37.5 hours per week (Operating within core operational hours of 08:00 - 18:00 Monday through Friday)
Site: Glangwili Hospital
Town: Carmarthen
Salary: £28,819 - £31,626 per annum
Salary period: Yearly
Closing: 25/05/2026 23:59
Interview date: 19/05/2026
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Health Courier Services (HCS) provides clinical logistics/transport services across all Health Boards in Wales, and is seeking a Supervisor/Team Leader. On average the service sorts (via its own mail sorting hubs), delivers and collects up to 120,000 items of mail/medical notes per week, and transports over 5 million movements of samples of Blood Products and Pathology in accordance with Transport of Dangerous Goods legislative requirements per year.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
- Service Delivery: Service delivery within the local area. Maintain effective working relations with SC, L & T stakeholders, internal and external contacts and the wider HCS Team. Ensure contract agreements are complied with and fully understood by staff. Assist in achieving the optimum use of Health Courier Services resources within the Region.
- Resource Management: Supervise/organise the overall activities of Health Courier Services staff, roster cover and annual leave. Monitor and maintain records appertaining to the vehicles used by the Health Courier Services and liaise with Fleet office for servicing and repair. Instigate training and development programmes for Health Courier Services staff and ensure performance is satisfactory. Ensure operational compliance with HCS Standard Operating Procedures, proposing and implementing local Standard Operating Procedures where required. Undertake Risk Assessments where necessary.
- Reports and Statistics analysis: Prepare reports for and submit statistical information to Health Courier Services Manager, as and when required. Monitor service delivery and performance using activity records and statistical information to ensure contract compliance.
Working for our organisation
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone.
To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
- Qualifications: Supervisory Management Qualification (NVQ/ILM Level 3 Minimum) or equivalent experience. Sound knowledge of Logistics Planning. Basic knowledge of Highway Code, and relevant legislation and regulations on carriage of goods, including clinical waste, dangerous goods, and where required, radioactive isotopes. Sound knowledge of use of a range of vehicles up to and including 7.5 tonnes plus (where required), and relevant equipment, and basic knowledge of vehicle Maintenance. Knowledge of Health & Safety.
- Experience: Experience of Dealing with Staff, Customers and liaison with internal and external NHS contacts, patients and public at all levels.
- Skills: Able to work alone with minimum supervision or as a member of a team with the ability to motivate others. Good verbal or written skills able to convey information and complete all necessary documentation accurately and legibly to include report writing. Welsh Speaker.
We are committed to flexible working and equal opportunities.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
HCS Supervisor/Team Leader in Carmarthen employer: NWSSP Legal & Risk Services
At NHS Wales Shared Services Partnership, we pride ourselves on fostering a supportive and inclusive work environment that values continuous learning and improvement. As a Supervisor/Team Leader in the Health Courier Service at Glangwili Hospital, you will benefit from a comprehensive package of employee benefits, flexible working arrangements, and opportunities for professional development, all while contributing to vital healthcare logistics in a community-focused setting.
Contact Detail:
NWSSP Legal & Risk Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land HCS Supervisor/Team Leader in Carmarthen
✨Tip Number 1
Get to know the company! Research NHS Wales Shared Services Partnership and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you align with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and help you make a memorable impression before the interview.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your leadership and problem-solving skills. The more specific you are, the better you'll demonstrate your fit for the HCS Supervisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at NHS Wales Shared Services Partnership.
We think you need these skills to ace HCS Supervisor/Team Leader in Carmarthen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of HCS Supervisor/Team Leader. We want to see how you can contribute to our mission at Health Courier Services!
Showcase Your Experience:Don’t hold back on sharing your relevant experience in logistics and team management. We’re looking for someone who can lead effectively, so give us examples of how you've done this in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at NWSSP Legal & Risk Services
✨Know Your Stuff
Make sure you understand the Health Courier Service's operations and the specific role of a Supervisor/Team Leader. Familiarise yourself with logistics planning, health and safety regulations, and the importance of compliance with Standard Operating Procedures. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed resources. Highlight how you motivated others, handled conflicts, or improved service delivery. This is crucial as the role involves supervising staff and ensuring effective service management.
✨Emphasise Communication
Since the job requires liaising with various stakeholders, practice articulating your thoughts clearly. Be ready to discuss how you’ve effectively communicated with staff, customers, and NHS contacts in the past. Good verbal and written skills are essential, so consider preparing a brief report or presentation to showcase your abilities.
✨Align with Their Values
Familiarise yourself with the organisation's values: Listening and Learning, Working Together, Taking Responsibility, and Innovating. Think of examples that reflect these values in your work ethic and approach. Showing that you resonate with their culture can set you apart from other candidates.
