Processing and Professional Service Manager in Cardiff

We are seeking an experienced manager to join our Processing and Professional Services Teams within NWSSP Primary Care Services. You will be responsible for delivering accurate and timely prescription payment schedules, supporting primary care contractors across Wales. This is a fast-paced, operational role requiring strong leadership, organisation, and analytical skills. You will manage team performance, ensure compliance with Service Level Agreements, and provide expert advice on prescribing and dispensing regulations. Working with internal teams and external stakeholders, you will drive continuous improvement and maintain high service standards. This is a hybrid role and attendance in the office is required to support teams alongside home working.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

The role provides operational management for the Processing and Professional Services Teams, ensuring high-quality, timely service delivery. You will oversee the processing of monthly prescription payments, managing workflows, team performance, and compliance with Service Level Agreements. The role also involves providing specialist advice on prescribing regulations and resolving complex queries. Key responsibilities include monitoring performance, analysing data, and supporting continuous service improvement.

As a line manager, you will lead staff development, manage performance, and foster a positive team environment. Strong management, communication, and organisational skills are essential, along with the ability to work under pressure and deliver results in a deadline-driven environment.

Working for our organisation

At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers.

Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/. NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications and Knowledge

• Educated to degree level or able to demonstrate equivalent relevant experience.
• Specialist knowledge of Dispensing and Prescribing, including the Drug Tariff and Statement of Financial Entitlement (SFE).
• Ability to apply specialist knowledge to assess, investigate, and resolve complex queries from Prescribing Support Teams (PST) and Processing staff.
• Knowledge of Velindre Trust policies and procedures, with a clear understanding of Data Protection and Information Governance requirements.
• In-depth knowledge of the England and Wales Drug Tariff and its practical application.
• Sound knowledge of Prescribing Services, key stakeholders, and partnership organisations.
• Understanding of the NHS Wales environment, including organisational structures, stakeholders, and system interfaces.

Experience

• Substantial experience working in a busy, pressurised clerical or production environment, demonstrating accuracy, pace, and resilience.
• Extensive experience of working within Primary Care Services - Prescribing Services or a closely related NHS service area.
• Demonstrable experience and understanding of Dispensing and Prescribing legislation, including applying this knowledge in an operational context.
• Proficient experience in the effective use of Microsoft Office applications (e.g. Word, Excel, Outlook) to support data handling, reporting, and service delivery.
• Experience of working within a Professional Services Team or similar NHS operational environment.
• Experience using performance management tools to monitor, analyse, or report on service delivery.
• Experience of working collaboratively with a wide range of partner organisations, delivering effective customer care across service boundaries.

Skills and Attributes

• Self-motivated and adaptable, leading by example and responding positively to change.
• Builds and maintains effective professional relationships with stakeholders and teams.
• Communicates clearly and confidently across a range of audiences and formats.
• Motivates, supports, and influences others to achieve service objectives.
• Prioritises competing demands effectively, maintaining quality under pressure.
• Applies analytical thinking to resolve complex operational issues.
• Exercises sound judgement in complex or sensitive situations, ensuring fairness and consistency.
• Ability to demonstrate strategic thinking and contribute to service development.
• Experience or understanding of project management principles.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

We are committed to flexible working and equal opportunities. If you are shortlisted for interview you will be contacted by email using the email address with which you registered. Please ensure that you check your email account regularly. Prior consideration for this vacancy will be given to staff awaiting redeployment. We therefore reserve the right to withdraw this advert at any stage.

When applying for this post it is essential that you read the Job Description and Person Specification (where available) and demonstrate how your skills, knowledge and experience meet the requirements of the person specification. Only candidates who clearly demonstrate how they meet the person specification will be shortlisted.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.