NWI Reactive is a rapidly growing national property maintenance company looking for an experienced Reactive Maintenance Coordinator to join our busy, friendly office team.
You’ll manage reactive maintenance jobs from instruction through to completion, coordinating subcontractors, scheduling engineers, obtaining quotations, managing client communications and ensuring works are completed within agreed timescales.
We’re looking for someone with:
At least 1–2 years' experience in reactive maintenance or facilities management.
Excellent organisational, communication and multitasking skills.
Confidence dealing with clients, contractors and urgent maintenance requests.
A proactive attitude and the ability to thrive in a fast‑paced environment.
A great personality, a sense of humour and a love of dogs – we have office dogs!
Benefits include:
Additional earnings through our paid out‑of‑hours rota (£20 per cover period plus £15 per job handled), enhanced Bank Holiday payments, free on‑site gym, parking, company pension and approximately two weeks' Christmas shutdown (annual leave entitlement).
We’re a close‑knit team with plenty of banter and no corporate stuffiness!
- Minimum 1 years' experience in reactive property maintenance or facilities management.
- Proven experience coordinating subcontractors and maintenance engineers across multiple trades.
- Strong understanding of reactive maintenance processes, emergency call‑outs and client SLAs.
- Excellent scheduling, diary management and organisational skills.
- Ability to manage multiple live jobs simultaneously and prioritise urgent works.
- Confident telephone manner and experience handling high volumes of incoming and outgoing calls.
- Excellent customer service and communication skills.
- Experience obtaining quotations, issuing works instructions and managing purchase orders.
- Ability to work independently, use initiative and resolve problems quickly.
- Strong IT skills and accurate administrative record‑keeping.
- Proactive, confident and outgoing personality with the ability to work under pressure.
- Willingness to participate in a paid out‑of‑hours on‑call rota, including weekends and Bank Holidays.
- Must be comfortable working in a dog‑friendly office environment.
- Able to work full‑time, office‑based in Euxton, Chorley, Monday–Friday, 8:30am–4:30pm.
Maintenance Coordinator in Euxton employer: NWI LTD
NWI Ltd is an exceptional employer that fosters a supportive, family-run environment where every team member's contributions are valued. Located in a newly built office in the serene countryside of Euxton, employees enjoy a relaxed atmosphere alongside benefits like a free on-site gym and ample parking. With real opportunities for professional growth and the chance to influence the direction of a rapidly expanding business, this role as a Quantity Surveyor offers a meaningful and rewarding career path.
