At a Glance
- Tasks: Support customers and coordinate a team of drivers in a dynamic transport environment.
- Company: Join a forward-thinking company committed to safety and sustainability.
- Benefits: Weekly pay, competitive salary, full training, and career progression opportunities.
- Other info: Be part of a diverse team that values individual contributions and growth.
- Why this job: Make a real impact while developing your skills in a fast-paced role.
- Qualifications: Strong communication, organisational skills, and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 € per year.
We are looking for a Trainee Transport Team Leader & Order Processor to join our growing Transport and Operations team at our Newcastle Depot. You will serve as a key point of contact for our Waste Services customers, therefore your passion for delivering excellent customer service is essential. Alongside this, you will support the coordination and development of a team of drivers, helping to ensure our day-to-day logistics operation runs efficiently and safely. This is a varied role where no two days are the same. You will be working in a fast-paced environment where strong organisation, communication and decision‑making skills are key to success.
Job Activities:
- Welcome and support customers across multiple communication platforms including telephone, email, live chat and face to face
- Build strong, lasting relationships with customers and deliver excellent service at all times
- Proactively manage high volumes of calls, emails and orders with accuracy and efficiency
- Accurately create, record and schedule orders/services using bespoke IT systems
- Handle customer queries and complaints professionally, ensuring a positive outcome
- Support the daily coordination and planning of drivers across skips, hook and trade waste services
- Promote the company’s services and support business growth
- Ensure compliance with health and safety, tachograph and driver hours regulations
- Assist with driver performance, engagement and development
- Support driver administration including holidays, sickness and wage queries
- Work collaboratively with internal departments including accounts and wider operations
- Contribute to a positive team environment and promote company values
Knowledge and Skills Required:
- Excellent communication skills with a confident and professional manner
- Strong organisational skills with the ability to multitask in a busy environment
- Good IT skills, including Microsoft systems and accurate data input
- Ability to build rapport and maintain strong working relationships
- A proactive and self‑motivated approach
- Strong attention to detail
- Ability to handle challenging situations and problem solve effectively
- Positive attitude and willingness to learn
What We Offer:
- Weekly pay with a competitive salary
- Full training and development provided
- Career progression opportunities within the business
- Employee Benefit Scheme
- Be part of a company committed to safety, sustainability, and supporting its people
Come as You Are
The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.
Transport Support employer: NWH Group
Join the NWH Group as a Trainee Transport Team Leader & Order Processor in Newcastle, where you will thrive in a dynamic and supportive work environment. We prioritise employee growth with comprehensive training and career progression opportunities, alongside a commitment to safety and sustainability. Our inclusive culture values diversity and fosters strong relationships, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Transport Support
✨Tip Number 1
Get to know the company! Research their values and culture, especially around customer service and teamwork. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and coordinating with drivers, being able to express yourself clearly is key. Try role-playing common scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects. This will demonstrate that you can handle the fast-paced environment they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at NWH Group.
We think you need these skills to ace Transport Support
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering excellent customer service in your application. We want to see how you can build strong relationships with our customers and handle queries like a pro!
Tailor Your Application:Don’t just send the same old CV and cover letter everywhere! Tailor your application to reflect the skills and experiences that match the Trainee Transport Team Leader & Order Processor role. We love seeing candidates who take the time to connect their background to what we do.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your strengths and how you fit into our team. Avoid fluff and get straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised!
How to prepare for a job interview at NWH Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Trainee Transport Team Leader & Order Processor role. Familiarise yourself with the key responsibilities and skills required, such as customer service, organisation, and communication. This will help you tailor your answers to show how you fit the bill.
✨Showcase Your Customer Service Skills
Since this role involves being a key point of contact for customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you’ve gone above and beyond to resolve issues or build relationships. This will demonstrate your passion for delivering excellent service.
✨Demonstrate Your Problem-Solving Abilities
In a fast-paced environment, challenges are bound to arise. Be ready to share examples of how you've effectively handled difficult situations in the past. Highlight your decision-making process and how you maintained a positive outcome, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to inquire about the team dynamics, training opportunities, or how success is measured in the position. It’s a great way to leave a lasting impression.
