Trainee Transport Team Leader

We are looking for a Trainee Transport Team Leader to join our growing Transport and Operations team at our Newcastle Depot. You will serve as a key point of contact for our Waste Services customers, therefore your passion for delivering excellent customer service is essential. Alongside this, you will support the coordination and development of a team of drivers, helping to ensure our day‑to‑day logistics operation runs efficiently and safely. This is a varied role where no two days are the same. You will be working in a fast‑paced environment where strong organisation, communication and decision‑making skills are key to success.

Job Activities

• Welcome and support customers across multiple communication platforms including telephone, email, live chat and face to face.
• Build strong, lasting relationships with customers and deliver excellent service at all times.
• Proactively manage high volumes of calls, emails and orders with accuracy and efficiency.
• Accurately create, record and schedule orders/services using bespoke IT systems.
• Handle customer queries and complaints professionally, ensuring a positive outcome.
• Support the daily coordination and planning of drivers across skips, hook and trade waste services.
• Promote the company’s services and support business growth.
• Ensure compliance with health and safety, tachograph and driver hours regulations.
• Assist with driver performance, engagement and development.
• Support driver administration including holidays, sickness and wage queries.
• Work collaboratively with internal departments including accounts and wider operations.
• Contribute to a positive team environment and promote company values.

Knowledge and Skills Required

• Excellent communication skills with a confident and professional manner.
• Strong organisational skills with the ability to multitask in a busy environment.
• Good IT skills, including Microsoft systems and accurate data input.
• Ability to build rapport and maintain strong working relationships.
• A proactive and self‑motivated approach.
• Strong attention to detail.
• Ability to handle challenging situations and problem solve effectively.
• Positive attitude and willingness to learn.

What We Offer

• Weekly pay with a competitive salary.
• Full training and development provided.
• Career progression opportunities within the business.
• Employee Benefit Scheme.
• Be part of a company committed to safety, sustainability, and supporting its people.

Who Are We?

The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second‑generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.

Come as You Are

The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.