At a Glance
- Tasks: Support customer service and coordinate drivers in a fast-paced logistics environment.
- Company: Join NWH Group, a leading recycling and waste management business.
- Benefits: Weekly pay, competitive salary, full training, and career progression opportunities.
- Other info: Be part of a diverse team committed to safety and sustainability.
- Why this job: Make a real impact while learning and growing in a dynamic team.
- Qualifications: Strong communication, organisation skills, and a proactive attitude required.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a Operations Trainee to join our growing Transport and Operations team at our Newcastle Depot. You will serve as a key point of contact for our Waste Services customers, therefore your passion for delivering excellent customer service is essential. Alongside this, you will support the coordination and development of a team of drivers, helping to ensure our day-to-day logistics operation runs efficiently and safely. This is a varied role where no two days are the same. You will be working in a fast-paced environment where strong organisation, communication and decision-making skills are key to success.
Job Activities:
- Welcome and support customers across multiple communication platforms including telephone, email, live chat and face to face
- Build strong, lasting relationships with customers and deliver excellent service at all times
- Proactively manage high volumes of calls, emails and orders with accuracy and efficiency
- Accurately create, record and schedule orders/services using bespoke IT systems
- Handle customer queries and complaints professionally, ensuring a positive outcome
- Support the daily coordination and planning of drivers across skips, hook and trade waste services
- Promote the company’s services and support business growth
- Ensure compliance with health and safety, tachograph and driver hours regulations
- Assist with driver performance, engagement and development
- Support driver administration including holidays, sickness and wage queries
- Work collaboratively with internal departments including accounts and wider operations
- Contribute to a positive team environment and promote company values
Knowledge and Skills Required:
- Excellent communication skills with a confident and professional manner
- Strong organisational skills with the ability to multitask in a busy environment
- Good IT skills, including Microsoft systems and accurate data input
- Ability to build rapport and maintain strong working relationships
- A proactive and self-motivated approach
- Strong attention to detail
- Ability to handle challenging situations and problem solve effectively
- Positive attitude and willingness to learn
What We Offer:
- Weekly pay with a competitive salary
- Full training and development provided
- Career progression opportunities within the business
- Employee Benefit Scheme
- Be part of a company committed to safety, sustainability, and supporting its people
Who Are We?
The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.
Come as You Are
The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.
How to Apply
If you are interested in this opportunity and meet the requirements, please submit your application by emailing careers@nwhgroup.co.uk
Operations Trainee: Logistics & Driver Coordinator in Newcastle upon Tyne employer: NWH Group
The NWH Group is an exceptional employer, offering a dynamic work environment at our Newcastle Depot where you can thrive as an Operations Trainee. With a strong commitment to employee development, we provide comprehensive training and clear career progression opportunities, all while fostering a culture of safety, sustainability, and inclusivity. Join us to be part of a dedicated team that values your contributions and supports your growth in the vital field of waste management.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Trainee: Logistics & Driver Coordinator in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research NWH Group and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and coordinating drivers, being able to express yourself clearly and confidently is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you've successfully managed multiple tasks. Be ready to share these during interviews to demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Operations Trainee: Logistics & Driver Coordinator in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for delivering excellent customer service in your application. We want to see how you can build strong relationships with our customers and handle queries effectively.
Tailor Your CV to the Role:When applying, customise your CV to reflect the skills and experiences that match the Operations Trainee position. Focus on your organisational skills and any relevant experience in logistics or customer service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get back to you promptly!
How to prepare for a job interview at NWH Group
✨Know the Company Inside Out
Before your interview, take some time to research the NWH Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in delivering excellent customer service. Think of specific examples where you handled queries or complaints successfully, as this will demonstrate your ability to build strong relationships with customers.
✨Demonstrate Your Organisational Skills
Given the fast-paced nature of the job, it's crucial to highlight your organisational skills. Prepare to talk about how you manage multiple tasks efficiently. You could mention any tools or methods you use to stay organised, especially when dealing with high volumes of calls and emails.
✨Be Ready for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of challenging situations you've encountered in the past and how you resolved them. This will showcase your proactive approach and ability to handle difficult situations, which is key for this role.
