Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and build lasting relationships with clients.
- Company: Join NWH Group, a leading recycling and waste management company.
- Benefits: Enjoy weekly pay, full training, and career progression opportunities.
- Why this job: Be the voice of a company committed to sustainability and making a difference.
- Qualifications: Excellent phone skills, attention to detail, and a team player attitude.
- Other info: Diverse and inclusive workplace with a focus on employee well-being.
The predicted salary is between 22000 - 29000 £ per year.
Salary: £26,208 per annum (to be reviewed come April 2026)
Location: Newcastle
We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Newcastle Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential. This is a full-time position working Monday to Friday, 40 hours per week and offers a salary of £26,208 per annum, paid weekly.
Job Activities
- Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms
- Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers
- Proactively and confidently handle high call volumes and orders
- Deal with invoice queries skilfully and efficiently
- Accurately create, record and schedule orders/services, onto bespoke IT systems
- Passionately ‘live’ the Company Values and promote the company’s services whilst supporting the Sales function
- Have a professional approach to change and receiving constructive feedback
- Have a mature and self-confident approach to work
Knowledge and Skills Required
- Have an impeccable telephone manner with good listening skills
- Apply exceptional attention to detail is paramount
- Display good IT skills, ability to type
- Be an admirable Team player with exemplary organisational skills
- Be self‑motivated, use your own initiative
- Have good knowledge and experience of all Microsoft packages
- Show competency towards multi‑tasking and impassive approach in a demanding environment
What We Offer
- Weekly pay with a competitive salary
- Full training and development provided
- Career progression opportunities within the business
- Employee Benefit Scheme
- Be part of a company committed to safety, sustainability, and supporting its people
Who Are We?
The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second‑generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.
Come as You Are
The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.
How to Apply
If you are interested in this opportunity and meet the requirements, please submit your application by emailing careers@nwhgroup.co.uk
Customer Service Advisor- No Sales in Newcastle upon Tyne employer: NWH Group
Contact Detail:
NWH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- No Sales in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NWH Group. Understand their mission and values, especially their commitment to sustainability. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to have a warm and friendly telephone manner. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks in a busy environment. Highlighting your ability to stay calm under pressure will definitely impress them.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the NWH Group's careers page. It shows initiative and makes it easier for us to track your application. Plus, it’s a great way to stand out from the crowd!
We think you need these skills to ace Customer Service Advisor- No Sales in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how you connect with customers and your commitment to providing excellent service.
Be Detail-Oriented: Make sure to highlight your attention to detail in your application. Whether it's about handling invoices or scheduling orders, we love candidates who can demonstrate their meticulous nature.
Use Clear and Professional Language: Keep your language clear and professional throughout your application. This reflects the impeccable telephone manner we’re looking for in a Customer Service Advisor.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate to take that step.
How to prepare for a job interview at NWH Group
✨Know the Company Inside Out
Before your interview, take some time to research NWH Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer service excellence, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think of specific situations that highlight your impeccable telephone manner and ability to handle queries efficiently.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer’s questions. Nod, summarise what they say, and ask clarifying questions if needed. This shows that you’re attentive and value effective communication, which is crucial for a Customer Service Advisor.
✨Be Ready for Role-Play Scenarios
Interviews for customer service roles often include role-play scenarios. Prepare yourself to handle a mock call or customer query. Stay calm, think on your feet, and remember to apply your problem-solving skills while maintaining a friendly tone.