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- Tasks: Provide exceptional customer service and build lasting relationships with clients.
- Company: Join NWH Group, a leading recycling and waste management company.
- Benefits: Weekly pay, competitive salary, full training, and career progression opportunities.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Excellent telephone manner, attention to detail, and strong IT skills required.
- Other info: Diverse and inclusive workplace committed to safety and sustainability.
The predicted salary is between 15725 - 17400 £ per year.
Salary: £26,208 pro rata (to be reviewed come April 2026)
Location: Mayfield
We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential.
Job Activities:
- Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms.
- Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers.
- Proactively and confidently handle high call volumes and orders.
- Deal with invoice queries skilfully and efficiently.
- Accurately create, record and schedule orders/services, onto bespoke IT systems.
- Passionately ‘live’ the Company Values and promote the company’s services whilst supporting the Sales function.
- Have a professional approach to change and receiving constructive feedback.
- Have a mature and self-confident approach to work.
Knowledge and Skills Required:
- Have an impeccable telephone manner with good listening skills.
- Apply exceptional attention to detail is paramount.
- Display good IT skills, ability to type.
- Be an admirable Team player with exemplary organisational skills.
- Be self-motivated, use your own initiative.
- Have good knowledge and experience of all Microsoft packages.
- Show competency towards multi-tasking and impassive approach in a demanding environment.
What We Offer:
- Weekly pay with a competitive salary.
- Full training and development provided.
- Career progression opportunities within the business.
- Employee Benefit Scheme.
- Be part of a company committed to safety, sustainability, and supporting its people.
Who Are We?
The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet. As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.
Come as You Are
The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training, deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.
How to Apply
If you are interested in this opportunity and meet the requirements, please submit your application by emailing careers@nwhgroup.co.uk.
Customer Service Advisor- No Sales (Part Time) in Edinburgh employer: NWH Group
Contact Detail:
NWH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- No Sales (Part Time) in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NWH Group. Understand their mission and values, especially their commitment to sustainability. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to have a warm and professional telephone manner. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or handled high-pressure situations in the past. This will demonstrate your ability to thrive in a demanding environment, just like the one at NWH.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor- No Sales (Part Time) in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how you connect with customers and your commitment to providing excellent service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We love seeing how your background aligns with our values and the role!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NWH Group
✨Know the Company Inside Out
Before your interview, take some time to research NWH Group. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer service excellence, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain a positive attitude.
✨Practice Your Telephone Manner
Given that you'll be the first point of contact for customers, practice your telephone etiquette. Speak clearly, listen actively, and ensure you convey warmth and professionalism. You might even want to do a mock call with a friend to get comfortable.
✨Prepare for Common Questions
Think about common interview questions related to customer service, such as how you manage high call volumes or deal with invoice queries. Prepare concise and relevant answers that highlight your skills and experience, and don’t forget to ask insightful questions about the role!