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- Tasks: Join our team as a Customer Service Advisor, handling calls and building relationships with customers.
- Company: NWH Group is a leading recycling and waste management company focused on sustainability.
- Benefits: Enjoy weekly pay, full training, career progression, and an employee benefit scheme.
- Why this job: Be part of a supportive culture that values diversity and makes a positive impact on the planet.
- Qualifications: Excellent phone manner, attention to detail, IT skills, and a team player attitude are essential.
- Other info: This role offers a full-time schedule, Monday to Friday, with no sales involved.
The predicted salary is between 22000 - 29000 £ per year.
Salary: £26,208 per annum
Hours: Monday-Friday, 8am-5pm
Location: Head Office, Mayfield
We are looking for a Customer Service Advisor to join our growing Customer Service Team, based at our Head Office in Edinburgh, Mayfield. You will serve as the first point of contact to customers of NWH; therefore, your passion for Customer Service Excellence is essential
This is a full-time position working Monday to Friday, 8am – 5pm (40 hours per week) and offers a salary of £26,208 per annum, paid weekly.
Job Activities:
- Welcome, with warmth, inbound calls from new and established customers, across multiple communication platforms
- Aim to build sincere and lasting professional relationships and strive for excellent rapport with customers
- Proactively and confidently handle high call volumes and orders
- Deal with invoice queries skilfully and efficiently
- Accurately create, record and schedule orders/services, onto bespoke IT systems
- Passionately ‘live’ the Company Values and promote the company’s services whilst supporting the Sales function
- Have a professional approach to change and receiving constructive feedback
- Have a mature and self-confident approach to work
Knowledge and Skills Required:
- Have an impeccable telephone manner with good listening skills
- Apply exceptional attention to detail is paramount
- Display good IT skills, ability to type
- Be an admirable Team player with exemplary organisational skills
- Be self-motivated, use your own initiative
- Have good knowledge and experience of all Microsoft packages
- Show competency towards multi-tasking and impassive approach in a demanding environment
What We Offer:
- Weekly pay with a competitive salary
- Full training and development provided
- Career progression opportunities within the business
- Employee Benefit Scheme
- Be part of a company committed to safety, sustainability, and supporting its people
Who Are We?
The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet.
As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.
Come as You Are
The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training,
deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.
How to Apply
If you are interested in this opportunity and meet the requirements, please submit your application by emailing careers@nwhgroup.co.uk
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Customer Service Advisor- No Sales employer: NWH Group
Contact Detail:
NWH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- No Sales
✨Tip Number 1
Familiarise yourself with the NWH Group's mission and values. Understanding their commitment to sustainability and customer service excellence will help you align your responses during any interviews or conversations.
✨Tip Number 2
Practice your telephone manner and active listening skills. Since this role involves handling inbound calls, being able to communicate clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Showcase your IT skills by becoming proficient in Microsoft packages. Being comfortable with technology will not only help you in the role but also demonstrate your ability to adapt to their bespoke IT systems.
✨Tip Number 4
Prepare examples of how you've successfully managed high-pressure situations or dealt with customer queries in the past. This will illustrate your capability to thrive in a demanding environment, which is crucial for this position.
We think you need these skills to ace Customer Service Advisor- No Sales
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Emphasise your communication skills, attention to detail, and ability to handle high call volumes, as these are crucial for this role.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work for NWH Group. Mention specific examples of how you've demonstrated excellent customer service in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this position.
How to prepare for a job interview at NWH Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to excellence.
✨Demonstrate Your Communication Skills
Since you'll be the first point of contact for customers, it's crucial to showcase your impeccable telephone manner. Practice clear and concise communication, and be prepared to answer questions about how you handle difficult conversations.
✨Highlight Your Attention to Detail
Given the importance of accuracy in creating and recording orders, be ready to discuss how you ensure attention to detail in your work. You might want to provide specific examples of how you've successfully managed tasks that required precision.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle high call volumes. Think of situations where you've had to multitask or deal with challenging customer queries, and explain how you navigated those scenarios.
