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- Tasks: Engage with customers, ensuring a smooth onboarding experience and driving new business opportunities.
- Company: Join NWH Group, a family-owned leader in recycling and waste management.
- Benefits: Weekly pay, competitive salary, full training, and career progression opportunities.
- Why this job: Be part of a mission to change the waste industry for the better.
- Qualifications: Strong sales performance, excellent customer service skills, and organisational abilities.
- Other info: Diverse and inclusive workplace with a commitment to safety and sustainability.
The predicted salary is between 30000 - 42000 £ per year.
Location: Newcastle, Glasgow, Edinburgh
Join Our Team at The NWH Group!
We are looking for a motivated and detail-focused Customer Acquisition Executive to join our growing Customer Acquisition Team. This is an exciting opportunity to be part of a fast-paced and forward-thinking team, dedicated to providing new customers with a seamless experience from first enquiry through to onboarding.
At NWH, we’re on a mission to change the way people think about waste. We’re a family-owned business with strong values, where our people are at the heart of everything we do.
What You\’ll Be Doing
As a Customer Acquisition Executive, you will:
- Handle all inbound sales enquiries from a wide range of customers, each with bespoke requirements.
- Ensure customers receive exceptional service and a smooth onboarding journey.
- Work closely with the Marketing and Sales functions to drive new business opportunities.
- Take responsibility for delivering against Customer Acquisition Team KPIs.
- Use technology and CRM tools to drive efficiency and manage customer communications.
- Support team development by sharing knowledge and contributing to training initiatives.
What We\’re Looking For
We’re seeking someone who can demonstrate strong sales performance and excellent customer service skills.
You’ll bring:
- Proven experience in a customer-facing or sales-focused role.
- Exceptional organisational skills and a positive, proactive attitude.
- Confidence in using Microsoft Office 365 (experience with Dynamics CRM is advantageous).
- At least 2 years’ experience in a leadership or supervisory position (desirable).
- Previous experience in the Waste and Recycling industry (desirable).
What We Offer
- Weekly pay with a competitive salary plus OTE
- Full training and development provided
- Career progression opportunities within the business
- Employee Benefit Scheme
- Be part of a company committed to safety, sustainability, and supporting its people
Who Are We?
The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet.
As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.
Come as You Are
The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training,deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.
How to Apply
If you are interested in this opportunity and meet the requirements, please submit your application by emailing careers@nwhgroup.co.uk
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Customer Acquisition Executive employer: NWH Group
Contact Detail:
NWH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Acquisition Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to change the waste industry and think about how your skills align with that. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in customer service and sales makes you the perfect fit for the Customer Acquisition Executive role. Keep it concise and engaging to grab their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Acquisition Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and sales experience. We want to see how you've excelled in similar roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Customer Acquisition Executive role and how your skills align with our mission at NWH Group.
Showcase Your Organisational Skills: Since we value exceptional organisational skills, give examples of how you've managed multiple tasks or projects effectively in your previous roles. We love a proactive attitude!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at NWH Group
✨Know the Company Inside Out
Before your interview, take some time to research The NWH Group. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Acquisition Executive, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you handled challenging situations and ensured a smooth onboarding process.
✨Familiarise Yourself with CRM Tools
Since the role involves using technology and CRM tools, brush up on your skills with Microsoft Office 365 and any experience you have with Dynamics CRM. Be ready to discuss how you’ve used these tools to enhance efficiency and manage customer communications in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, KPIs, and opportunities for career progression within The NWH Group. This shows that you’re not just interested in the job, but also in how you can grow with the company.
