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For Companies At a Glance
- Tasks: Engage with customers, ensuring a smooth onboarding experience and driving new business opportunities.
- Company: Join a family-owned leader in recycling and waste management, committed to sustainability.
- Benefits: Weekly pay, competitive salary, full training, and career progression opportunities.
- Why this job: Be part of a mission-driven team changing the waste industry for the better.
- Qualifications: Strong sales performance, excellent customer service skills, and organisational abilities.
- Other info: Diverse and inclusive workplace with a focus on employee development.
The predicted salary is between 30000 - 42000 £ per year.
Location: Newcastle, Glasgow, Edinburgh
Join Our Team at The NWH Group!
We are looking for a motivated and detail-focused Customer Acquisition Executive to join our growing Customer Acquisition Team. This is an exciting opportunity to be part of a fast-paced and forward-thinking team, dedicated to providing new customers with a seamless experience from first enquiry through to onboarding.
At NWH, we’re on a mission to change the way people think about waste. We’re a family-owned business with strong values, where our people are at the heart of everything we do.
What You\’ll Be Doing
As a Customer Acquisition Executive, you will:
- Handle all inbound sales enquiries from a wide range of customers, each with bespoke requirements.
- Ensure customers receive exceptional service and a smooth onboarding journey.
- Work closely with the Marketing and Sales functions to drive new business opportunities.
- Take responsibility for delivering against Customer Acquisition Team KPIs.
- Use technology and CRM tools to drive efficiency and manage customer communications.
- Support team development by sharing knowledge and contributing to training initiatives.
What We\’re Looking For
We’re seeking someone who can demonstrate strong sales performance and excellent customer service skills.
You’ll bring:
- Proven experience in a customer-facing or sales-focused role.
- Exceptional organisational skills and a positive, proactive attitude.
- Confidence in using Microsoft Office 365 (experience with Dynamics CRM is advantageous).
- At least 2 years’ experience in a leadership or supervisory position (desirable).
- Previous experience in the Waste and Recycling industry (desirable).
What We Offer
- Weekly pay with a competitive salary plus OTE
- Full training and development provided
- Career progression opportunities within the business
- Employee Benefit Scheme
- Be part of a company committed to safety, sustainability, and supporting its people
Who Are We?
The NWH Group is one of the UK’s leading recycling and waste management businesses with a mission to change our industry for the benefit of the planet.
As a progressive, second-generation family business, we provide essential waste management services to the industrial, commercial, and construction industries. Our team of over 350 employees operates across ten sites in Scotland and North East England.
Come as You Are
The NWH Group is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. All employees are covered by this policy, and it applies to all areas of employment including recruitment, selection, training,deployment, career development, and promotion. These areas are monitored, and policies and practices are amended if necessary to ensure that no unfair or unlawful discrimination, intentional, unintentional, direct or indirect, overt or latent exists.
How to Apply
If you are interested in this opportunity and meet the requirements, please submit your application by emailing careers@nwhgroup.co.uk
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Customer Acquisition Executive employer: NWH Group
Contact Detail:
NWH Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Acquisition Executive
✨Tip Number 1
Get to know the company! Research NWH Group's values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in customer service and sales. Highlight specific examples that demonstrate your skills and how they align with the role of Customer Acquisition Executive.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Customer Acquisition Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Acquisition Executive role. Highlight your sales experience and customer service skills, as these are key for us. Use specific examples that showcase your achievements in similar roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about joining The NWH Group and how your values align with ours. Keep it concise but make sure to express your passion for customer acquisition and sustainability.
Show Off Your Tech Skills: Since we use technology and CRM tools, mention any relevant experience you have with Microsoft Office 365 or Dynamics CRM. If you’ve used any other tools that helped you manage customer communications effectively, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NWH Group
✨Know the Company Inside Out
Before your interview, take some time to research The NWH Group. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Acquisition Executive, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you handled challenges and ensured a smooth onboarding process.
✨Familiarise Yourself with CRM Tools
Since the role involves using technology and CRM tools, brush up on your skills with Microsoft Office 365 and any experience you have with Dynamics CRM. Be ready to discuss how you've used these tools to improve efficiency in previous roles.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, KPIs, and opportunities for career progression within The NWH Group. This shows that you're not just interested in the job, but also in how you can grow with the company.
