Programme Manager

About The Role

Programme Manager – Integrated Delivery Services

Working hours: Full time 37 hours per week

Permanent

Salary up to £77,000 per year (depending on experience) + Car Allowance and Excellent Benefits

Location: Washington, Tyne and Wear, with some hybrid working

Role overview

Are you passionate about environmental stewardship and driving difference? We have an exciting opportunity for an Integrated Delivery Services (IDS) Programme Manager within our Asset Directorate. In this pivotal role, you will collaborate with colleagues across the business to lead the successful delivery of outputs aligned with our ambitious company objectives.

You will oversee a multi-million-pound capital investment programme focusing on delivering high priority business outcomes. Leading a team of Project Managers, you will drive safe, lean, and agile delivery in line with the IDS ethos. Your leadership will nurture and sustain a high-performance team culture, embedding innovation and continuous improvement within your teams. You will demonstrate efficiency, best practices, rigorous application of programme and project management processes, and achieve a high level of predictability of output. Additionally, you will manage and direct the commercial approach through all phases of the programme lifecycle.

At NWG we are committed to delivering an unrivalled customer experience to both internal and external customers. Accordingly, you will drive a best-in-class approach managing stakeholder relationships and communication, ensuring stakeholders are well-informed and aligned to the programme as well as demonstrating effective measurement and monitoring of our customer experience and taking proactive action to drive the unrivalled customer experience.

This role will have accountability for the strategic IDS relationship with our Water and Wastewater Tactical Planning teams and will use a deep level of skill and understanding to collaboratively shape individual projects and programmes at a foundational stage to drive optimisation of delivery efficiency and maximise benefit realisation. Accordingly, you will be responsible for the IDS input into the business Delivery Route Selection Model.

Furthermore, you will manage the overarching ecosystem delivery vehicle of our industry-leading NWG AMP8 Delivery Model, which blends internal and external expertise. As the ecosystem scales to deliver the breadth of AMP8, you will embed hybrid delivery models and drive creative collaboration to attain new levels of delivery performance. You will ensure ecosystem partner activities align with company quality standards, satisfy relevant legislative and regulatory requirements, and most importantly, are carried out safely to ensure everyone goes home safe every day.

About You

If you have the ability and passion to create and lead a high-performing Integrated Delivery Services team, fostering an environment where people can thrive, grow, and drive value, we want to hear from you.

With influence and integrity, you can build sustainable collaborative relationships across the business and ecosystem, enabling us to face the most challenging situations in a respectful and impactful way. You can apply critical thinking and complex problem-solving, identifying creative solutions using all resources both internal and external so across the ecosystem and NWG we can deliver predictable, successful business and project outcomes for the betterment of our customers and the environment.

You thrive in an environment of accelerating change and uncertainty, are open to questions, and are curious and proactive in developing new ways of working. You demonstrate positive behaviours and attitudes and a positive learning approach, helping us move IDS forward in achieving high levels of professional standards and new levels of performance.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

Please note this role will require a DBS to be completed prior to employment

NWG are an inclusive employer who support the rehabilitation of offenders, we will not, however consider candidates who have certain unspent convictions to ensure our commitment to fostering a safe and secure working environment for all OR colleagues, suppliers, customers and third parties.

About Us

Here at NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

NWG At a Glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers. We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business. Our vision is to be the national leader in the provision of sustainable water and wastewater services.

To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our Benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our Tap Into benefits include:

• Generous holiday entitlement starting at 26 days, plus bank holidays and additional time off on Christmas Eve and New Years Eve. There’s also the option to buy or sell holidays.
• Company pension scheme, where we’ll double match your contributions up to an employer contribution of 11%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning Living Well wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support through our community savings scheme, financial education and low-cost loans. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development with a range of development opportunities, including an interest-free qualification loan and payment of relevant professional body subscriptions.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made, prior to or within four weeks of their start date. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.

About NWG

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water. We are proud to serve our customers and we’re committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Results Driven – We take responsibility for achieving excellent business results. Ethical – We are open and honest and meet our commitments with a responsible approach to the environment and our communities. Customer Focused – We aim to exceed the expectations of our internal and external customers. Innovative – We continuously strive for innovative and better ways to deliver our business. One Team – We work together consistently, promoting cooperation, to achieve our corporate objectives.