As Night Operations Manager, you will provide leadership and direction for all warehouse operations operating during nights at the Wardle site. You will oversee multiple operational areas, ensuring productivity, customer service, compliance, and colleague engagement targets are achieved. You will be responsible for leading a substantial night-shift workforce and ensuring operational standards, service levels, and safety requirements are maintained across all warehouse activities. The role requires independent decision-making and ownership of operational issues occurring outside standard business hours, acting as the senior site representative overnight and ensuring effective communication with the wider leadership team. Take overall responsibility for the site during night shifts, making key decisions to maintain operational performance, customer service and colleague wellbeing. Champion operational excellence, delivering exceptional service through accuracy, efficiency and a right-first-time approach. Ensure warehouse operations run safely, efficiently and in line with company procedures, customer expectations and industry standards. Inspire, develop and engage Shift Managers and Shift Coordinators, fostering a positive, inclusive and high-performing team culture. Manage labour resources effectively, optimising productivity while maintaining cost control and budgeted performance. Identify and resolve operational challenges quickly, implementing proactive solutions to minimise disruption and maintain service levels. Maintain high standards of stock integrity, inventory accuracy and operational compliance. Ensure effective communication and seamless handovers between night and day teams to support business continuity. Lead investigations into accidents, incidents and near misses, implementing corrective actions to prevent reoccurrence. Manage customer issues and escalations outside of normal business hours, ensuring timely and effective resolution. Take ownership of emergency situations and site incidents, following escalation procedures and business continuity plans where required. Lead and support continuous improvement initiatives, utilising structured problem solving techniques and operational data to identify root causes, eliminate waste and enhance operational performance. Support the implementation of operational change programmes, new customer requirements and business improvement projects. Ensure full compliance with all legal, regulatory, customer and quality standards, including Health
Night Operations Manager employer: NWF Group
As a Class 1 Driver with us, you'll enjoy a supportive work culture that prioritises your well-being and professional growth. With competitive pay, extensive benefits including cashback on medical expenses and discounts at major retailers, as well as clear progression pathways within our group, we are committed to providing a rewarding and fulfilling employment experience in a dynamic environment.
