At a Glance
- Tasks: Be the go-to person for customer queries and manage orders in a fast-paced environment.
- Company: Join Boughey, a leader in food storage and transport with a 60-year legacy.
- Benefits: Earn £26,066.64 plus overtime, enjoy discounts, and access extensive training opportunities.
- Other info: Dynamic workplace with great progression opportunities across our three businesses.
- Why this job: Make a real difference in customer service while growing your career in a supportive team.
- Qualifications: Experience in administration is a plus; we’ll train you on SAP systems.
The predicted salary is between 26066 - 26066 £ per year.
We are looking to appoint an experienced administrator to our Value Added Services department, committed to providing first class service to our customers. This is a fast paced warehousing environment with ample opportunity to grow and develop.
Why Boughey?
- £26,066.64 per annum plus enhanced overtime
- 4 on 4 off shift pattern, 6am to 6pm
- Extensive progression opportunities across the wider group that has 2 other businesses
- Extensive training opportunities with funded accredited courses
- Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Long service awards
- The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking
Day to Day
- Be the main point of contact for business customers using SAP for production – manage enquiries and troubleshoot any issues, maintaining communication with customers to provide updates
- Monitor and maintain SAP systems and inventory levels coordinating with suppliers for timely replenishment
- Manage and prioritise customer orders from receipt to delivery, coordinating with the production team to ensure all orders are fulfilled to customer requirements & maintain accurate customer records
- Collaborate with internal teams to resolve production and delivery challenges
What will you bring?
- Previous experience working in an administration role
- Experience working with SAP production system would be advantageous but training will be provided where necessary
- Customer focused with excellent communication, problem-solving and analytical skills allowing you to provide first class customer service
- Organised, able to multitask and prioritise tasks in a fast-paced environment
Who are Boughey?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes Boughey Distribution different?
We store and transport food in a way that is best for our customers, people, communities and the planet! Boasting a 60-year heritage we are committed to on-going investment in our facilities, vehicles, systems and our people. We have more than 1.5 million square feet of warehouse space alongside 160 trucks & 365 trailers, and we want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Customer Service Administrator in Nantwich employer: NWF Group
Boughey Distribution is an exceptional employer, offering a dynamic work environment where employees are encouraged to grow and develop within a supportive culture. With competitive salaries, extensive training opportunities, and a range of employee benefits including discounts on shopping and travel, Boughey fosters a commitment to both personal and professional advancement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Nantwich
✨Tip Number 1
Get to know the company! Research Boughey and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral that could boost your chances.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think about specific examples from your past experiences that showcase your skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Administrator in Nantwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight your previous admin experience and any relevant skills, especially those related to customer service and SAP systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing first-class service and how your skills align with our fast-paced environment. Let us know what makes you the perfect fit for Boughey!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and resolve issues efficiently, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Boughey!
How to prepare for a job interview at NWF Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator. Familiarise yourself with SAP systems and how they relate to customer service. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you prioritise tasks and manage multiple responsibilities. You could even share a specific instance where your organisational skills made a difference in your previous roles.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared about the company culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
