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- Tasks: Handle inbound sales and customer service calls, ensuring top-notch support.
- Company: Join NWF Fuels, a leading fuel distributor with a focus on customer service.
- Benefits: Enjoy 33 days holiday, discounts, and extensive training opportunities.
- Why this job: Be part of a fast-paced team making a real difference in customer satisfaction.
- Qualifications: Confident phone manner and experience managing high call volumes.
- Other info: Great career progression and a supportive work environment await you!
The predicted salary is between 28800 - 43200 £ per year.
NWF Fuels are recruiting an Inbound Sales Executive to join our well-established, high performing, fast paced team, based in Ripon Nr Harrogate. Our customers are at the centre of our business and providing the best possible service is paramount. The Inbound Sales Executive is responsible for inbound sales serving the heating oil market from existing and new customers and will ensure all key questions are asked to establish customer requirements, details are recorded accurately and in-line with company expectations.
Day to Day:
- Communicating with internal departments to resolve customer queries
- Managing Inbound Inbox, replying in a timely manner
- Answering a high volume of inbound Customer Service / Sales calls
- Ensuring a high level of Service provided to our customers
- Accurate Data entry following conversations with customers
- Ensuring all Data entered in CRM is accurate and up to date
About You:
- Comfortable handling inbound customer service and sales calls
- Friendly confident Telephone Manner
- Experience answering large volumes of calls (60 – 100 per day)
- Customer Service Focused
- Strong Relationship Building skills
- Confident Negotiation skills
- IT Literate
- Ability to manage your own time and tasks
Why NWF Fuels?
- Monday to Friday
- Optional Saturday paid at overtime rate of x1.5
- 33 days holiday with the option to buy more
- Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Extensive progression opportunities across the wider group that has 2 other businesses
- Incentive and company days out
- Extensive training opportunities with funded accredited courses
- Medicash
- Long service awards
- The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Fuels different?
Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Inbound Customer Service & Sales Executive in Harrogate employer: NWF Group
Contact Detail:
NWF Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service & Sales Executive in Harrogate
✨Tip Number 1
Get to know the company inside out! Research NWF Fuels and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a high volume of inbound calls, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Show off your relationship-building skills! During your interviews, share examples of how you've successfully built rapport with customers in the past. This will highlight your customer service focus and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the NWF Fuels family.
We think you need these skills to ace Inbound Customer Service & Sales Executive in Harrogate
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service and sales. We want to see how you've handled calls and built relationships with customers in the past, so share specific examples that showcase your friendly and confident telephone manner.
Be Accurate and Detail-Oriented: Since accuracy is key in this role, emphasise your attention to detail in data entry and CRM management. Mention any tools or systems you’ve used to keep information organised and up to date, as this will show us you can handle the demands of the job.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about NWF Fuels and what we stand for!
How to prepare for a job interview at NWF Group
✨Know Your Stuff
Before the interview, make sure you understand NWF Fuels and their commitment to customer service. Familiarise yourself with their products and services, especially in the heating oil market. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Phone Skills
Since this role involves handling a high volume of inbound calls, practice your telephone manner. Try role-playing with a friend or family member to simulate customer interactions. Focus on being friendly, confident, and clear in your communication.
✨Showcase Your Relationship-Building Skills
Be prepared to discuss how you've built relationships with customers in the past. Think of specific examples where you’ve successfully resolved queries or negotiated deals. This will demonstrate your customer service focus and ability to connect with clients.
✨Highlight Your Time Management Abilities
The job requires managing your own time effectively, so come ready to discuss how you prioritise tasks. Share examples of how you've handled busy periods or managed multiple responsibilities, especially in a fast-paced environment.
