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- Tasks: Handle customer queries and support sales by converting quotes into orders.
- Company: Join NWF Fuels, a leading fuel distributor with a focus on customer service.
- Benefits: Earn £11,428.56 plus bonuses, enjoy flexible hours, and 33 days holiday.
- Why this job: Be part of a high-performing team and make a real difference for customers.
- Qualifications: Experience in customer service and strong communication skills are a plus.
- Other info: Great progression opportunities and extensive training available.
The predicted salary is between 11428 - 14314 £ per year.
NWF Fuels are recruiting a Customer Service Advisor to join our well‑established, high‑performing, fast‑paced team, based out of our head office in Crewe. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.
Why NWF Fuels?
- £11,428.56 per annum plus bonus opportunity
- Flexible on hours preference – 18 hours per week part time
- Optional Saturday paid at enhanced overtime rate of 1.5x hourly rate
- Initially fixed term to April 2026 to support through the peak period – permanent opportunity for the right candidate
- 33 days holiday including bank holidays with the option to buy more
- Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Extensive progression opportunities across the wider group that has 2 other businesses
- Incentive and company days out
- Extensive training opportunities with funded accredited courses
- Medicash
- Long service awards
- The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on‑site parking
Day to Day
- Managing customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers satisfaction
- Supporting the sales team by converting previous quotes to completed orders
- Dealing with a high volume of customer calls over the peak period
- Recording all data accurately into our systems keeping customer records up to date
What Will You Bring?
- Previous experience in a customer focused role – telephone based would be advantageous
- Friendly, approachable and confident telephone manner
- Confident negotiation skills when working with customers to convert quotes into orders
- Ability to provide unrivalled customer service and work to SLA's
- Strong interpersonal skills with the ability build relationships both with customers and other internal departments
- Computer literate including Microsoft Office
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Fuels different?
Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Part Time Customer Service Executive in Crewe employer: NWF Group
Contact Detail:
NWF Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Executive in Crewe
✨Tip Number 1
Get to know NWF Fuels! Research the company and its values. When you understand what makes them tick, you can tailor your approach during interviews and show how you fit right in with their customer-centric culture.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling customer queries over the phone, grab a friend and do some mock calls. This will help you sound confident and friendly when it counts.
✨Tip Number 3
Be ready to share examples! Think of times when you've provided excellent customer service or resolved tricky situations. Having these stories at the ready will help you shine during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Part Time Customer Service Executive in Crewe
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer-focused roles. We want to see how you've handled queries and provided top-notch service, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with what we’re looking for at NWF Fuels.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff about why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at NWF Group
✨Know the Company Inside Out
Before your interview, take some time to research NWF Fuels. Understand their values, services, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, prepare specific examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your friendly and approachable manner, as well as any negotiation skills you've used to convert quotes into orders.
✨Practice Common Interview Questions
Anticipate questions related to handling high volumes of calls and working under pressure. Practising your responses can help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare Questions for Them
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows that you're engaged and serious about the position.
