At a Glance
- Tasks: Manage inbound customer queries and convert quotes into orders.
- Company: Join a leading company in the heating oil market.
- Benefits: Competitive salary, commission opportunities, and 33 days holiday.
- Other info: Enjoy a Monday to Friday schedule with great work-life balance.
- Why this job: Deliver first-class service while earning extra through commissions.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28800 - 48000 £ per year.
Our Inbound Customer Service Sales Executives are responsible for managing inbound customer queries serving the heating oil market from both existing and new customers. Providing first class customer service and using this to convert quotes into orders placed!
Why NWFFuels?
- Competitive salary plus commission opportunity
- Monday to Friday
- 33 days holiday including bank holidays with the option to buy more
Inbound Customer Service & Sales Executive in York employer: NWF Fuels
At NWFFuels, we pride ourselves on fostering a dynamic work environment where our Inbound Customer Service & Sales Executives can thrive. With a competitive salary and commission opportunities, alongside generous holiday allowances and a supportive team culture, we empower our employees to grow and excel in their roles while making a meaningful impact in the heating oil market.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Service & Sales Executive in York
✨Tip Number 1
Get to know the company inside out! Research NWFFuels and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Inbound Customer Service & Sales Executive, you'll need to handle queries with ease. Role-play with a friend or family member to get comfortable with common customer scenarios and how to convert those into sales.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've turned a challenging situation into a positive outcome. This will demonstrate your ability to provide first-class customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the NWFFuels team!
We think you need these skills to ace Inbound Customer Service & Sales Executive in York
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you’ve handled queries and provided top-notch support, especially in a sales context!
Tailor Your Application:Don’t just send the same CV everywhere! We love it when applicants customise their applications to reflect our job description. Mention your interest in the heating oil market and how you can contribute to our team.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about your skills and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at NWF Fuels
✨Know Your Product
Familiarise yourself with the heating oil market and the services offered. Understanding the products will help you answer questions confidently and demonstrate your ability to convert customer queries into sales.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you turned a negative experience into a positive one, as this will highlight your problem-solving skills.
✨Practice Active Listening
During the interview, show that you can listen attentively. This is crucial for an Inbound Customer Service role. Respond thoughtfully to questions and ask clarifying questions to demonstrate your engagement.
✨Highlight Your Sales Experience
Be ready to discuss your previous sales experiences and how you successfully converted leads into customers. Use metrics or specific examples to illustrate your achievements, as this will make your case stronger.
