At a Glance
- Tasks: Handle customer queries and support sales by converting quotes into orders.
- Company: Join NWF Fuels, a leading fuel distributor with a focus on customer service.
- Benefits: Enjoy competitive pay, 33 days holiday, and discounts at major retailers.
- Other info: Clear progression pathways and funded training opportunities available.
- Why this job: Be part of a dynamic team and make a real impact during the busy winter peak.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
The predicted salary is between 25549 - 31227 £ per year.
NWF Fuels are recruiting Customer Service Advisor to join our well-established, high performing, fast paced team, based out of our Yeovil office, initially on a 6 month fixed term contract to support our busy winter peak.
Our customers are at the centre of our business and providing the best possible service is paramount.
The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.
Why NWF Fuels?
- Monthly Pay: Competitive Base
Fixed Term Contract
Initially a 6 month contract to support over the winter peak period with opportunity for extension/permanent
- Shifts: Monday to Friday
- Holidays: 33 days per year
- Progression Opportunities: Clear progression pathways across the wider group thatoperates2 otherbusiness’
- Training Opportunities: Funded, accredited courses.
- Medicash: Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
- Shopping Discounts: Save with discounts at major retailers like Sainsbury’s, Morrisons, Currys, Debenhams and more!
- Travel Savings: Discounts on flights, hotels, and airport parking.
- Entertainment Offers: Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks.
- Dining and Lifestyle: Access to deals on restaurants, leisure activities, and other lifestyle services.
- Enhanced Policies: Enhanced maternity and paternity leave.
- The
Usual: Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling, legal and financial support, Free Refreshments, Free Secure On-Site Parking!
- Day to Day
- Managing inbound customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers satisfaction
- Supporting the sales team by converting previous quotes to completed orders .
- Dealing with a high volume of customer calls over the peak winter period.
- Recording all data accurately into our systems keeping customer records up todate .
What Will You Bring?
- Previousexperience in a customer focused role - telephone based would beadvantageous
- Friendly, approachableand confident telephone manner
- Confident negotiation skills when working with customers to convert quotes into orders
- Ability to provide unrivalled customer service and work to SLA's
- Strong interpersonal skills with the ability build relationships both with customers and other internal departments
- Computer literate including Microsoft Office
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution.
Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Fuels different?
Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force!
We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers.
The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
Inbound Customer Service Advisor in Yeovil employer: NWF Fuels
NWF Fuels is an exceptional employer, offering a dynamic work environment in Kenilworth where customer service excellence is at the forefront of our operations. With competitive pay, generous holiday allowances, and clear pathways for career progression, we invest in our employees' growth through funded training opportunities and a supportive culture. Our commitment to employee well-being is reflected in our enhanced policies and a range of lifestyle benefits, making NWF Fuels a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Service Advisor in Yeovil
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NWF Fuels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NWF Fuels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Customer Service Advisor in Yeovil
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NWF Fuels:Your cover letter is your chance to shine! Tell us why you want to work at NWF Fuels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NWF Fuels!
How to prepare for a job interview at NWF Fuels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
