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For Companies At a Glance
- Tasks: Manage customer queries via calls and emails, ensuring top-notch service.
- Company: Join NWF Group, a leading fuel distributor with a focus on customer satisfaction.
- Benefits: Enjoy discounts, extensive training, and a flexible part-time schedule.
- Why this job: Be part of a growing company with real opportunities for progression.
- Qualifications: Customer service experience is a plus; IT skills are essential.
- Other info: Work in a dynamic environment with an on-site gym and fun company events.
Company Overview
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us! What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
Responsibilities
- Responsible for managing inbound calls and emails dealing with the queries and providing a first-class customer experience
- Contacting existing customers to renew lapsed orders
- Providing quotations and accurately inputting order details into the system
- Effective communication skills and the ability to provide excellent and friendly customer service
- Resilient attitude and comfortable in working to KPI\’s and SLA\’s
- Thrives in a fast paced environment
Qualifications
- Previous experience in customer facing or sales role would be advantageous
- IT literate – Experience using SAP would be advantageous
Benefits
- 3 days per week – Monday, Thursday & Friday
- Initially a 6 month contract
- Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Extensive progression opportunities across the wider group that has 2 other businesses
- Incentive and company days out
- Extensive training opportunities with funded accredited courses
- On-site gym
- Medicash private healthcare
- Long service & recognition awards
- The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking Day to Day
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Part Time Customer Service Advisor Six Month Contract employer: NWF Fuels
Contact Detail:
NWF Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor Six Month Contract
✨Tip Number 1
Get to know the company! Research NWF Group and its values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing excellent customer service, make sure you can articulate your thoughts clearly and confidently during interviews.
✨Tip Number 3
Be ready to showcase your resilience! Prepare examples of how you've handled challenging situations in the past. This will demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Part Time Customer Service Advisor Six Month Contract
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer-facing roles. We want to see how you've provided excellent service in the past, so share specific examples that demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. Mention how your experience aligns with our commitment to customer service and working in a fast-paced environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and we’ll be able to review your application quickly. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at NWF Fuels
✨Know the Company Inside Out
Before your interview, take some time to research NWF Group and its three key businesses. Understand their commitment to customer service and how they operate in the fuel distribution market. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role focuses on providing a first-class customer experience, be ready to share specific examples from your past experiences. Think about times when you went above and beyond for a customer or handled a difficult situation effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Prepare for Common Questions
Anticipate questions related to handling customer queries, working under KPIs, and your experience with IT systems like SAP. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
