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- Tasks: Handle inbound sales calls and provide top-notch customer service to our heating oil market.
- Company: Join NWF Group, a leading fuel distributor with a focus on customer satisfaction.
- Benefits: Enjoy 33 days holiday, discounts, and funded training opportunities.
- Why this job: Be part of a growing company where your skills can shine and make a difference.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Dynamic work environment with excellent career progression across three businesses.
The predicted salary is between 28800 - 43200 £ per year.
The Inbound Customer Service Sales Executive is responsible for inbound sales serving the heating oil market from existing and new customers, and will ensure all key questions are asked to establish customer requirements, details are recorded accurately and in‑line with company expectations. As service is critical to our business, this individual will understand our customers are at the heart of what we do via the best possible customer experience.
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK - we plan to climb higher and want you to be a part of it!
Responsibilities- Responsible for answering calls (target 60‑100 per day) with confident negotiation skills
- Responsible for ensuring all data is recorded accurately in the CRM, by asking the correct questions set at company level
- Focus on activity levels, conversion rates as well as the quality of service on the phones to the customers
- Recording any sales via our digital channels into our CRM
- Responding to emails in a timely manner
- Dealing with customer queries by liaising with the relevant department, ensuring the query is resolved.
- Inbound call handling experience
- An upbeat, friendly phone manner
- Customer service driven
- A strong relationship builder who can use their excellent interpersonal skills to develop constructive and cooperative working relationships
- A strong communicator with excellent written and verbal communication skills
- Time Management
- Resilience
- Attention to detail
- Ability to work under pressure
- Effective Listening skills
- Excellent Communication skills
- PC literate
- Team player
- Monday to Friday
- 33 days holiday incl. bank holidays, with the option to buy more
- Discounts across shopping, groceries, travel, entertainment, dining, health & beauty, and more
- Extensive progression opportunities across our three businesses
- Incentive and company days out
- Funded accredited training and development opportunities
- Medicash
- Long service awards
- Company pension, life assurance, cycle to work scheme, employee assistance program
- Free refreshments and on‑site parking
Inbound Sales Executive employer: NWF Fuels
Contact Detail:
NWF Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Executive
✨Tip Number 1
Get to know the company inside out! Research NWF Fuels and understand their commitment to customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling 60-100 calls a day, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Show off your relationship-building skills! During your calls, focus on creating a rapport with customers. Ask open-ended questions to really understand their needs and demonstrate that you care about their experience.
✨Tip Number 4
Don’t forget to follow up! After your calls, make sure to record all details accurately in the CRM. This not only helps you keep track but also shows your attention to detail and commitment to providing excellent service.
We think you need these skills to ace Inbound Sales Executive
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond to ensure a great customer experience, as that’s what we’re all about!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate attention to detail, so make sure your information is accurate and well-organised.
Demonstrate Your Communication Skills: Since communication is key for this role, showcase your written communication skills in your application. Use a friendly tone and make sure your writing is easy to read and engaging.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at NWF Fuels
✨Know Your Product
Before the interview, make sure you understand the heating oil market and the products NWF Fuels offers. Familiarise yourself with their services and how they stand out from competitors. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Active Listening
During the interview, demonstrate your effective listening skills by summarising what the interviewer says and asking relevant follow-up questions. This shows that you value communication and are keen to understand customer needs, which is crucial for an Inbound Sales Executive.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues or built strong relationships with customers. This will illustrate your ability to create a positive customer experience, aligning with NWF's commitment to service.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating a call with a customer. Practice handling objections and negotiating effectively. This will showcase your phone manner and ability to handle pressure, both key traits for success in this role.
