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- Tasks: Handle customer queries and support sales by converting quotes into orders.
- Company: Join NWF Fuels, a leading fuel distributor with a focus on customer service.
- Benefits: Earn £26,000 plus bonuses, enjoy 33 days holiday, and access discounts on various services.
- Why this job: Be part of a high-performing team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and a friendly approach.
- Other info: Great career progression opportunities and extensive training available.
The predicted salary is between 22000 - 30000 £ per year.
NWF Fuels are recruiting a Customer Service Advisor to join our well-established, high performing, fast paced team, based in Harrogate. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.
Why NWF Fuels?
- £26,000 per annum plus bonus opportunity
- Monday to Friday
- Optional Saturday paid at enhanced overtime rate of 1.5x hourly rate
- 33 days holiday including bank holidays with the option to buy more
- Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Extensive progression opportunities across the wider group that has 2 other businesses
- Incentive and company days out
- Extensive training opportunities with funded accredited courses
- Medicash
- Long service awards
- The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking
Day to Day
- Managing customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers satisfaction
- Supporting the sales team by converting previous quotes to completed orders
- Dealing with a high volume of customer calls over the peak period
- Recording all data accurately into our systems keeping customer records up to date
What Will You Bring?
- Previous experience in a customer focused role - telephone based would be advantageous
- Friendly, approachable and confident telephone manner
- Confident negotiation skills when working with customers to convert quotes into orders
- Ability to provide unrivalled customer service and work to SLAs
- Strong interpersonal skills with the ability build relationships both with customers and other internal departments
- Computer literate including Microsoft Office
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Fuels different?
Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Inbound Customer Service & Sales Executive in Harrogate employer: NWF Fuels
Contact Detail:
NWF Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service & Sales Executive in Harrogate
✨Tip Number 1
Get to know NWF Fuels! Research the company and its values. When you understand what makes them tick, you can tailor your approach during interviews and show how you fit right in with their customer-centric culture.
✨Tip Number 2
Practice your phone skills! Since this role involves handling a high volume of customer calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your negotiation skills! Think of examples from your past experiences where you successfully converted a tough situation into a win. This will demonstrate your ability to handle customer interactions effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Inbound Customer Service & Sales Executive in Harrogate
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer-focused roles, especially if it's telephone-based. We want to see how you've handled queries and provided top-notch service in the past!
Be Friendly and Approachable: Your tone matters! Use a friendly and confident voice in your application. We’re looking for someone who can build relationships easily, so let that shine through in your writing.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing genuine interest!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at NWF Fuels
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle queries effectively and resolve issues quickly, as this role is all about providing top-notch service. Be ready to share examples from your past experiences that highlight your ability to manage customer interactions.
✨Showcase Your Sales Skills
Since the role involves converting quotes into orders, prepare to discuss your sales experience. Think of specific instances where you successfully negotiated with customers or turned a potential sale into a completed order. This will demonstrate your confidence and capability in driving sales.
✨Familiarise Yourself with NWF Fuels
Do some research on NWF Fuels and its operations. Understanding their commitment to customer service and their position in the market will help you align your answers with their values. Mentioning specific facts about the company can show your genuine interest and enthusiasm for the role.
✨Practice Your Communication Skills
Given the importance of a friendly and approachable telephone manner, practice your communication skills before the interview. You might want to do mock interviews with friends or family, focusing on clarity, tone, and confidence. This will help you feel more at ease when discussing your qualifications and experiences.
