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For Companies At a Glance
- Tasks: Manage inbound customer queries and convert quotes into orders.
- Company: Join NWF Fuels, a leader in the heating oil market.
- Benefits: Competitive salary, commission opportunities, and 33 days holiday.
- Why this job: Deliver first-class customer service and make a difference every day.
- Qualifications: Strong communication skills and a passion for helping customers.
- Other info: Enjoy a Monday to Friday schedule with a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Our Inbound Customer Service Sales Executives are responsible for managing inbound customer queries serving the heating oil market from both existing and new customers. Providing first class customer service and using this to convert quotes into orders placed.
Why NWF Fuels?
- Competitive salary plus commission opportunity
- Monday to Friday
- 33 days holiday including
Inbound Customer Service in Harrogate employer: NWF Fuels
Contact Detail:
NWF Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service in Harrogate
✨Tip Number 1
Get to know the company! Research NWF Fuels and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as an Inbound Customer Service Sales Executive. This will boost your confidence and prepare you for handling real customer queries effectively.
✨Tip Number 3
Network with current employees or others in the industry. LinkedIn is a great platform for this! Engaging with people who work at NWF Fuels can give you insider tips and potentially even a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the NWF Fuels team.
We think you need these skills to ace Inbound Customer Service in Harrogate
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've handled queries and provided solutions, especially in a sales context. Remember, it's all about that first-class service!
Tailor Your Application: Take a moment to customise your application for the Inbound Customer Service role. We love seeing candidates who understand our heating oil market and can relate their experiences to what we do. A little personal touch goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us see your qualifications without any fluff!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NWF Fuels
✨Know Your Product
Before the interview, make sure you understand the heating oil market and the services offered by the company. Familiarise yourself with common customer queries and how to address them effectively. This will show your potential employer that you're proactive and knowledgeable.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you turned a negative experience into a positive one. This will demonstrate your ability to handle inquiries and convert them into sales.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This not only shows respect but also highlights your communication skills, which are crucial for an inbound customer service role.
✨Be Ready to Discuss Sales Techniques
Since the role involves converting quotes into orders, be prepared to discuss your sales techniques. Think about how you would approach a customer who is hesitant to place an order and be ready to share your strategies for closing sales.
