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- Tasks: Manage inbound customer queries and convert them into sales with top-notch service.
- Company: Join NWF Fuels, a leading fuel distributor with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, commission, 33 days holiday, and discounts on shopping and travel.
- Why this job: Be part of a growing company where your skills can shine and make a difference.
- Qualifications: Experience in telephony, strong communication skills, and a positive attitude are essential.
- Other info: Great career progression opportunities and extensive training available.
The predicted salary is between 28800 - 43200 £ per year.
Our Inbound Customer Service Sales Executives are responsible for managing inbound customer queries serving the heating oil market from both existing and new customers. Providing first class customer service and using this to convert quotes into orders placed!
Why NWF Fuels?
- Competitive salary plus commission opportunity
- Monday to Friday
- 33 days holiday including bank holidays with the option to buy more
- Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Extensive progression opportunities across the wider group that has 2 other businesses
- Incentive and company days out
- Extensive training opportunities with funded accredited courses
- Medicash
- Long service awards
- The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking
Day to Day
- Manage inbound customer calls with confident negotiation skills, always providing first class customer service
- Resolve customer queries by liaising cross departmentally and keeping customers updated throughout
- Converting customers queries into quotes and sales
- Recording all customer data accurately in the CRM
What will you bring?
- Telephony experience and comfortable working with KPIs
- A positive, upbeat and friendly telephone manner
- Effective communication and listening skills
- Resilient attitude comfortable in a busy environment
- Attentive to detail and computer literate with the ability to learn new systems
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Fuels different?
Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK we plan to climb higher and want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Locations
Inbound Customer Service & Sales Executive in Harrogate, Yorkshire employer: NWF Fuels
Contact Detail:
NWF Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service & Sales Executive in Harrogate, Yorkshire
✨Tip Number 1
Get to know the company inside out! Research NWF Fuels and understand their values, services, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since this role is all about managing inbound calls, grab a friend or family member and do some mock calls. Focus on being friendly, upbeat, and confident – it’ll make a world of difference when you’re on the line with customers.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've resolved customer queries in the past. Highlighting your ability to think on your feet will impress the hiring team and demonstrate that you can handle the busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the NWF Fuels family. Let’s get you that job!
We think you need these skills to ace Inbound Customer Service & Sales Executive in Harrogate, Yorkshire
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and provided top-notch service in the past. Use specific examples that demonstrate your ability to convert inquiries into sales!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us see your communication skills right from the start!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Mention how your skills align with what we’re looking for in an Inbound Customer Service & Sales Executive.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NWF Fuels
✨Know the Company Inside Out
Before your interview, take some time to research NWF Fuels. Understand their services, values, and what sets them apart in the heating oil market. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Since the role focuses on managing inbound customer queries, be ready to share specific examples of how you've provided excellent customer service in the past. Highlight your negotiation skills and how you've successfully converted queries into sales, as this is key for the position.
✨Demonstrate Your Communication Style
Effective communication is crucial for this role. During the interview, practice active listening and respond thoughtfully. Use a friendly and upbeat tone to reflect the positive attitude they’re looking for. This will help convey that you can maintain a great rapport with customers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential customer issues you might encounter and how you would resolve them. This preparation will show that you're proactive and ready to handle the busy environment at NWF Fuels.
