Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer queries and support sales by converting quotes into orders.
- Company: Join NWF Fuels, a leading fuel distributor with a focus on customer service.
- Benefits: Earn £26,000 plus bonuses, enjoy 33 days holiday, and access discounts on various services.
- Why this job: Be part of a high-performing team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and computer literacy required.
- Other info: Great career progression opportunities and extensive training available.
The predicted salary is between 23400 - 28600 £ per year.
NWF Fuels are recruiting a Customer Service Advisor to join our well-established, high performing, fast paced team, based in Hampswaithe. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.
Why NWF Fuels?
- £26,000 per annum plus bonus opportunity
- Monday to Friday
- Optional Saturday paid at enhanced overtime rate of 1.5x hourly rate
- 33 days holiday including bank holidays with the option to buy more
- Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
- Extensive progression opportunities across the wider group that has 2 other businesses
- Incentive and company days out
- Extensive training opportunities with funded accredited courses
- Medicash
- Long service awards
- The usual: company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parking
Day to Day
- Managing customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers satisfaction
- Supporting the sales team by converting previous quotes to completed orders
- Dealing with a high volume of customer calls over the peak period
- Recording all data accurately into our systems keeping customer records up to date
What Will You Bring?
- Previous experience in a customer focused role - telephone based would be advantageous
- Friendly, approachable and confident telephone manner
- Confident negotiation skills when working with customers to convert quotes into orders
- Ability to provide unrivalled customer service and work to SLAs
- Strong interpersonal skills with the ability build relationships both with customers and other internal departments
- Computer literate including Microsoft Office
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Fuels different?
Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK we plan to climb higher and want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Locations
Customer Service Advisor in Harrogate, Yorkshire employer: NWF Fuels
Contact Detail:
NWF Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Harrogate, Yorkshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NWF Fuels. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling customer queries over the phone, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've resolved customer issues in the past. Highlight your ability to think on your feet and keep customers happy, as that’s what NWF Fuels is all about.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Harrogate, Yorkshire
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer-focused roles, especially if it's telephone-based. We want to see how you've handled queries and provided top-notch service in the past!
Be Friendly and Approachable: Your tone matters! Use a friendly and confident voice in your application. We’re looking for someone who can build relationships easily, so let that shine through in your writing.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Mention specific examples of how you’ve converted quotes into orders or resolved customer issues quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at NWF Fuels
✨Know the Company Inside Out
Before your interview, take some time to research NWF Fuels. Understand their values, services, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you provided excellent customer service. Highlight situations where you resolved issues quickly or turned a negative experience into a positive one. This will demonstrate your ability to handle customer queries effectively.
✨Practice Your Communication Style
Since the role requires a friendly and confident telephone manner, practice speaking clearly and positively. You might even want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a customer query on the spot. Think about common customer scenarios and how you would approach resolving them. This will showcase your problem-solving skills and ability to think on your feet.
