At a Glance
- Tasks: Manage customer accounts and drive growth through engaging phone conversations.
- Company: Join NWF Fuels, a leading fuel distributor with a focus on service and innovation.
- Benefits: Enjoy competitive pay, bonuses, and perks like shopping discounts and cashback on medical expenses.
- Other info: Dynamic team environment with clear progression pathways and ongoing training opportunities.
- Why this job: Make a real impact by building relationships and spotting growth opportunities for customers.
- Qualifications: Previous sales or account management experience and a knack for communication are essential.
The predicted salary is between 28000 - 35000 £ per year.
The Internal Account Executive owns retention and growth for an assigned book of existing customers, entirely by phone. Every call in, whether it starts as an order, a query or a complaint, is also a chance to protect and grow that customer's spend. This role is judged on both halves of that job, not just the half that shows up as a service ticket. This is not an order-taking role. The Internal Account Executive is expected to understand what's happening in a customer's business, spot where there's room to grow the account, and have that commercial conversation as a normal part of the call, not as a separate, awkward add-on.
Some Internal Account Executives are permanent members of the team; others join on a fixed-term contract during peak trading, when call volumes rise. The job itself is the same either way, run and delivered to the same standard, with fixed-term hires reporting directly to their Team Leader for the length of their contract. The role reports to an Internal Account Executive Team Leader, one of two Team Leaders running pods within the region's internal account management function.
Why NWF Fuels?
- Monthly Pay: £28,000 to £35,000 per annum dependant on experience
- Bonus: Up to 10% performance related
- Shifts: Monday to Friday
- Holidays: 33 days per year including bank holidays
- Progression Opportunities: Clear progression pathways across the wider group that operates 2 other businesses
- Training Opportunities: Funded, accredited courses
- Medicash: Cashback on routine medical expenses such as dental, optical, physiotherapy and more!
- Shopping Discounts: Save with discounts at major retailers like Sainsbury's, Morrisons, Currys, Debenhams and more!
- Travel Savings: Discounts on flights, hotels, and airport parking
- Entertainment Offers: Reduced prices at over 400 cinemas across the UK, including savings on drinks and snacks
- Dining and Lifestyle: Access to deals on restaurants, leisure activities, and other lifestyle services
- Enhanced Policies: Enhanced maternity and paternity leave
- The Usual: Company Pension Scheme, Life Assurance, Cycle to Work Scheme, Employee Assistance Programme including counselling, legal and financial support, Free Refreshments, Free Secure On-Site Parking!
Day to Day
- Retain and grow an assigned book of existing customer accounts through proactive, phone-based account management.
- Treat every inbound and outbound contact as a sales conversation opportunity, not only a service transaction.
- Identify opportunities to grow customer spend through cross-selling and upselling additional products and services.
- Conduct genuine commercial conversations that uncover a customer's current and future needs, rather than just processing the immediate request.
- Proactively contact customers within the assigned book to strengthen the relationship and protect against competitor activity.
- Refer larger or more complex growth opportunities to the Regional Key Account team where an account has outgrown internal management.
Sales performance
- Deliver individual targets for retention, revenue, volume and margin against the assigned book.
- Convert a defined proportion of customer contacts into a structured sales conversation, and a defined proportion of those conversations into incremental revenue.
- Maintain strong conversion rates across inbound and outbound contact.
- Manage the assigned portfolio actively, prioritising accounts with the greatest retention risk or growth opportunity.
Customer experience
- Deliver a professional, responsive and consistent experience on every call.
- Take ownership of customer queries and requests through to resolution, rather than passing them on.
- Build credibility through genuine product and market knowledge, not a script.
- Manage customer expectations clearly, particularly where a request can't be met immediately.
CRM and administration
- Maintain accurate, complete and compliant customer records in the CRM system.
- Keep pipeline and opportunity data current, reflecting every sales conversation, not just the ones that convert.
- Follow pricing governance and commercial procedures for every quote and order.
Collaboration
- Work closely with the Internal Account Executive Team Leader on coaching, targets and escalations.
- Refer significant growth opportunities to the Regional Key Account team promptly and with a clear handover.
- Share customer insight and competitor intelligence with colleagues.
What will you bring?
- Previous experience in a customer-facing sales, retention or account management role.
- Proven ability to achieve and exceed sales or retention targets.
- Experience handling a high volume of inbound and outbound customer contact.
- Experience using CRM systems to manage customer activity and opportunities.
- B2B or B2C sales experience is an advantage.
- Confident, natural communicator, able to build rapport quickly on the phone.
- Genuine commercial awareness, able to spot a growth opportunity in an ordinary conversation.
- Customer-focused, with a real interest in solving the customer's problem, not just closing the call.
- Well organised and self-motivated, able to manage a portfolio of accounts without close supervision.
- Comfortable using CRM systems and managing a live sales pipeline.
- Resilient and positive, particularly on calls that start as complaints.
- Curious and commercially minded, always looking for the opening.
- Accountable for their own numbers, not inclined to blame the list or the day.
- Strong attention to detail in records and pricing.
Who are NWF Fuels?
NWF Group comprises of 3 key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!
What makes NWF Fuels different?
Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Account Executive in Devon employer: NWF Fuels
NWF Fuels is an exceptional employer, offering a dynamic work environment in Kenilworth where customer service excellence is at the forefront of our operations. With competitive pay, generous holiday allowances, and clear pathways for career progression, we invest in our employees' growth through funded training opportunities and a supportive culture. Our commitment to employee well-being is reflected in our enhanced policies and a range of lifestyle benefits, making NWF Fuels a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive in Devon
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Executive at NWF Fuels, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including NWF Fuels. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Executive. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Executive in Devon
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for NWF Fuels:When writing your cover letter, make sure to tailor your message specifically for NWF Fuels. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at NWF Fuels
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show NWF Fuels that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show NWF Fuels that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with NWF Fuels’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
