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- Tasks: Assist customers with yard fuels and inquiries, both in person and over the phone.
- Company: NWF Fuels is a leading fuel distributor in the UK, focused on exceptional customer service.
- Benefits: Enjoy 25 days holiday, fitness sessions, and a contributory pension scheme.
- Why this job: Join a dynamic team where your customer service skills can shine and make a real impact.
- Qualifications: Previous customer service experience and a friendly, upbeat attitude are essential.
- Other info: This is an entry-level, full-time position with opportunities for recognition and growth.
The predicted salary is between 24000 - 36000 £ per year.
The ideal candidate will have excellent customer service skills and a friendly manner you will be helping customers with our yard fuels and with enquires both over the phone and in person using our inhouse computer system and delivering great service to customers. During peak period you will be answering the calls promptly and recording any sales via our digital channels into our CRM.
Key Responsibilities
- Greet and assist customers in the yard and at the sales counter.
- Accurately process fuel and product sales with relevant pricing information.
- Provide product information and recommend appropriate items based on customer needs.
- Report any safety hazards, spills, or equipment issues immediately.
During Peak Periods
- Helping the team to answer the calls promptly, with confident negotiation skills
- Ensuring all data is recorded accurately in the CRM , by asking the correct questions, set by the company
- Focus on activity levels, conversion rates as well as the quality of service on the phones to the customers
- Recording any sales via our digital channels into our CRM
- Dealing with customer queries by liaising with the relevant department, ensuring the query is resolved.
Skills And Experience
- Previous experience in a customer service or sales role
- An upbeat friendly approach when speaking to customers is essential
- Passionate about customer service with the ability to ensure all customer interaction is positive and productive
- Excellent attention to detail
- Ability to work under pressure
- Effective listening skills to understand customer needs
- Excellent communication skills on all platforms
- Strong organisational and multitasking abilities.
- PC literate
What’s On Offer
- 25 days holiday plus bank holidays
- Opportunity to purchase up to 5 extra holidays per year.
- Monthly employee recognition awards
- Long service awards
- Access to free virtual fitness sessions
- Contributory workplace pension scheme
- Healthcare cashback plan
- Employee assistance programme
- Cycle to work scheme.
- Life assurance scheme
With a modern fleet of over 155 fuel tankers and a strategically located depot network, NWF Fuels supplies a comprehensive range of fuel related products coast-to-coast throughout England and Wales to Domestic, Agricultural, Commercial and Retail customers. A focus on service and the customer is what differentiates NWF Fuels in the market and it is the attitude of the people within NWF Fuels which drives this difference. The business has grown both organically and through acquisition and is the third largest fuel distributor in the UK. NWF Fuels is part of the AIM’s listed NWF Group listed on the London Stock exchange.
We look forward to your application and potentially making you a part of our team at NWF Fuels. #J-18808-Ljbffr
Customer Service Yard Sales employer: NWF Fuels
Contact Detail:
NWF Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Yard Sales
✨Tip Number 1
Familiarise yourself with the products and services offered by NWF Fuels. Understanding the specifics of yard fuels and how they cater to different customer needs will help you provide better recommendations and enhance your confidence during customer interactions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling customer queries and sales via calls, being articulate and friendly can make a significant difference in how customers perceive your service.
✨Tip Number 3
Get comfortable with using CRM systems. Since you'll be recording sales and customer interactions digitally, having a basic understanding of how these systems work will allow you to perform your duties more efficiently and accurately.
✨Tip Number 4
Showcase your ability to multitask and stay organised. During peak periods, you'll need to manage multiple customer inquiries and sales simultaneously, so demonstrating your capability to handle pressure will be key in your application.
We think you need these skills to ace Customer Service Yard Sales
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasise your previous experience in customer service or sales roles. Use specific examples that showcase your friendly approach and ability to handle customer queries effectively.
Showcase Attention to Detail: Since the role requires accurate processing of sales and data entry into the CRM, mention any experiences where your attention to detail made a difference. This could be in previous jobs or relevant projects.
Demonstrate Communication Skills: In your application, highlight your excellent communication skills across various platforms. Provide examples of how you've successfully communicated with customers, both in person and over the phone.
Express Your Passion for Customer Service: Convey your enthusiasm for providing exceptional customer service. Share a brief story or example that illustrates your commitment to ensuring positive customer interactions.
How to prepare for a job interview at NWF Fuels
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with the Company
Research NWF Fuels and understand their services, values, and customer base. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Practice Active Listening
Effective listening is crucial in customer service. During the interview, show that you can listen attentively by summarising questions before answering them. This will also reflect your ability to understand customer needs in the role.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises where you might have to handle a customer query or complaint. Practising these scenarios beforehand can help you feel more confident and showcase your problem-solving skills.
