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For Companies At a Glance
- Tasks: Assist customers via calls and emails, promoting products and ensuring excellent service.
- Company: Join NWF Fuels, a leading fuel distributor in the UK with a focus on customer satisfaction.
- Benefits: Enjoy flexible part-time hours and gain valuable experience in a supportive environment.
- Why this job: Be part of a dynamic team, enhance your communication skills, and achieve sales targets.
- Qualifications: Previous customer service or sales experience, strong communication skills, and a positive attitude required.
- Other info: This is a six-month contract, perfect for students seeking part-time work.
Customer Service Advisor – Part Time Six Month Contract
We have a fantastic opportunity for a Customer Service Advisor to join our team. We are looking for talented individuals to deliver the best possible customer care, working on inbound and outbound sales activities for the entire company.
Hours of work: Monday, Tuesday, and Wednesday
Main Responsibilities
- Managing customer queries via inbound calls and emails
- Making outbound calls to promote our products to existing customers
- Pricing and entering order details on the system
- Delivering excellent service to customers
- Working towards sales targets
- Accurate data entry
What you should bring to the role:
- Previous experience in customer service or sales
- An upbeat, friendly approach when speaking to customers
- A passion for customer service, ensuring all interactions are positive and productive
- Motivation to achieve targets
- Resilience
- Attention to detail
- Ability to work under pressure
- Effective listening skills to understand customer needs
- Excellent communication skills across all platforms
- PC literacy
Why choose NWF Fuels?
NWF Fuels has a modern fleet of over 155 fuel tankers and a strategically located depot network. We supply a comprehensive range of fuel-related products across England and Wales to domestic, agricultural, commercial, and retail customers. Our focus on service and customer satisfaction sets us apart in the market. As the third-largest fuel distributor in the UK, NWF Fuels is part of the AIM-listed NWF Group on the London Stock Exchange.
If this opportunity sounds like a good fit for you, we look forward to receiving your application and potentially welcoming you to our team at NWF Fuels.
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Customer Service Advisor Part Time Six Month Contract employer: NWF Fuels
Contact Detail:
NWF Fuels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Part Time Six Month Contract
✨Tip Number 1
Familiarise yourself with NWF Fuels and their products. Understanding the company’s offerings will help you engage more effectively with customers and demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves managing customer queries via calls, being articulate and friendly can make a significant difference in how you connect with potential customers.
✨Tip Number 3
Prepare for potential sales scenarios. Think about how you would promote products to existing customers and be ready to discuss your approach during interviews. This shows your proactive attitude towards achieving sales targets.
✨Tip Number 4
Highlight your resilience and ability to work under pressure. Be ready to share examples from past experiences where you successfully managed challenging situations, as this is crucial for a customer service role.
We think you need these skills to ace Customer Service Advisor Part Time Six Month Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Use specific examples that demonstrate your ability to manage customer queries and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your upbeat approach and how you can contribute to delivering excellent service at NWF Fuels.
Highlight Key Skills: In your application, emphasise skills such as effective communication, attention to detail, and resilience. These are crucial for the role of Customer Service Advisor.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NWF Fuels
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or sales. Highlight specific examples where you successfully managed customer queries or achieved sales targets, as this will demonstrate your suitability for the role.
✨Demonstrate Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your ability to engage positively with customers.
✨Exhibit a Positive Attitude
An upbeat and friendly approach is essential for a Customer Service Advisor. Make sure to convey your enthusiasm for helping customers and maintaining a positive interaction throughout the interview process.
✨Prepare for Role-Play Scenarios
You may be asked to participate in role-play scenarios to assess your problem-solving skills and customer interaction style. Practise handling common customer issues or objections, focusing on how you would maintain a positive experience for the customer.
